This is a AMS Customer Solution Lead role with TechnologyOne based in Brisbane, QLD, AU TechnologyOne Role Seniority - mid level, senior More about the AMS Customer Solution Lead role at TechnologyOne As a Customer Solution Lead, you'll partner with customers to optimise, govern and continually improve their TechnologyOne environment, driving adoption, value realisation and measurable outcomes from their investment. You'll be a trusted advisor for complex configuration and solution design challenges, while ensuring delivery is consistent, scalable, and aligned to TechnologyOne frameworks and best practice. This is a post-go-live outcomes role in our Application Managed Services (AMS) team. This role is not about leading large-scale new implementations end-to-end. Your focus will be on optimisation, adoption, governance and value within a managed services model, delivering targeted AMS packages and advisory engagements, and coordinating with Consulting/SDMs where broader project work is required. What you'll be doing Partner with customers to understand strategic objectives and build tailored program roadmaps to maximise value from TechnologyOne. Act as a trusted advisor, resolving complex configuration and solution design challenges. Proactively manage relationships, communicating priorities, risks and solution options clearly. Deliver contracted outcomes aligned to the AMS service catalogue; escalate issues early to protect customer confidence. Scoped service delivery (AMS packages & advisory) Own delivery of AMS service catalogue packages and scoped custom engagements ensuring quality, consistency and customer satisfaction. Apply deep product and industry knowledge to recommend scalable, sustainable solutions. Ensure work aligns to AMS methodologies, tools and governance practices. Collaborate with Products, Solutions and Consulting to improve delivery and customer experience. Commercial accountability (individual contributor) Deliver high-quality work efficiently within scope, supporting utilisation and revenue targets. Identify and surface additional AMS opportunities aligned to customer needs (value for customers growth for AMS). Minimise rework and variations through disciplined planning and proactive risk management. Provide accurate inputs to delivery metrics to support forecasting and resourcing decisions. Influence-led leadership & continuous improvement Coordinate with Service Delivery Managers, Consulting teams and AMS leadership for a seamless customer experience. Mentor and uplift capability through knowledge sharing and solution leadership (no direct people management required). Contribute to evolving AMS offerings and delivery methodologies; provide structured feedback to influence product and solution improvements. Your talents Strong experience in AMS / managed services or a comparable delivery environment, with a track record of delivering outcomes in a governed, repeatable model. Commercial discipline: scope control, utilisation focus, delivery accountability and high-quality execution. Confident problem-solver who can navigate complex configuration and solution design challenges pragmatically. Strong stakeholder management-able to influence mid-to-senior leaders with clear, structured communication. Deep understanding of SaaS delivery models, governance and operational best practice, with a curiosity to keep learning. Why Join us? TechnologyOne is proud to be an Equal Opportunity Employer who values diversity and an inclusive workplace. We aim to recruit a diverse range of people with a diverse range of talents to help us deliver on our mission to better our community. Our core values and culture unleash the boundless potential of creativity, innovation and the entrepreneurial spirit within our people. When you experience Life at TechnologyOne you'll see that our team enjoys an extensive array of benefits, including foundation charity activities, which all cultivate a vibrant workplace our people are very proud to be involved with. Benefits… Competitive remuneration package Access to our industry leading employee share plan Salary packaging options Up to 10 days of additional leave via our Purchase Leave program Amazing Culture: 8 x Australian Business Awards "Employer of Choice" winner We love our team events & celebrate diversity Flexible hours: we are family-friendly and value life outside of work Free gym membership in your region (or, if you are located at HQ, we have a new state of the art Gym onsite, exclusive and available 24/7). Additional 2.5 days of leave per year dedicated to volunteering at a charity of your choice Free breakfast and coffee on-site Accelerate your growth with full access to LinkedIn Learning and a clear career framework that maps your path to success. Who we are… At TechnologyOne (ASX: TNE), we're more than Australia's largest top 50 ASX enterprise SaaS company; we're a team driven by purpose! Our global SaaS ERP solution powers over 1,300 leading organisations, including government, education, health, and financial services. We take full responsibility for delivering outcomes - reducing time, cost, and risk; therefore, our customers can focus on what matters most. For over 38 years, we've been helping communities and organisations thrive by making life simple through innovative technology. Ready to make a real difference? Join us and help shape the future of enterprise technology while building a career that matters. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the TechnologyOne team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Partnering with customers Delivering contracted outcomes Coordinating with teams Key Strengths Strong experience in AMS / managed services Confident problem-solver Strong stakeholder management Deep understanding of SaaS delivery models A Final Note: This is a role with TechnologyOne not with Hatch.
