This is a Client Coordinator-Community Services & Wellbeing Melbourne, 3004 role with Royal Freemasons LTD based in Melbourne, VIC, AU Royal Freemasons LTD Role Seniority - junior, mid level More about the Client Coordinator-Community Services & Wellbeing Melbourne, 3004 role at Royal Freemasons LTD Full-time | Hybrid | $72,100 generous NFP salary packaging Make a meaningful impact every day by supporting older people to live independently at home. Royal Freemasons is seeking a motivated and positive Client Coordinator to join our wellestablished Home Care Team and help deliver exceptional, personcentred services across the community. The Opportunity We’re looking for an energetic and committed Client Coordinator to join our vibrant Community Services Team. In this role, you’ll be a key contributor to our Home Care program, ensuring older adults receive highquality support tailored to their needs, preferences and goals. You’ll work on a rotating roster between 7am and 5pm, Monday to Friday, with the flexibility to work from home part of the week. Your primary base will be our Moubray Street office in Melbourne. Key Responsibilities Deliver exceptional customer service Coordinate rosters that reflect client needs and preferences Build strong relationships with clients, families, care staff and external providers Complete general administrative tasks (invoicing, mailouts, documentation) Promote Royal Freemasons as a trusted provider of choice Essential Skills & Experience Excellent communication and customer service skills Strong problemsolving ability and a proactive, “cando” attitude High computer literacy and the ability to learn new systems quickly Ability to work both independently and collaboratively Strong organisation, attention to detail and reliability Confidence managing competing priorities Willingness to participate in a monthly oncall rotation Solid understanding of Community Aged Care Highly regarded: Rostering or scheduling experience, familiarity with systems such as eCase PHC, the ability to speak a second language, and relevant qualifications such as a Certificate in Community Aged Care. Why Work With Us Supportive, friendly team that values your ideas and contributions Salary packaging up to $15,900 plus $2,650 for meals and entertainment Career development opportunities across a respected NFP with services throughout Victoria Safe, smokefree workplace with vaccination programs Compliance Requirements All employees must hold a valid NDIS Worker Screening Check, including an Australian Federal Police Check. As an NDISapproved provider, Royal Freemasons requires all staff, contractors, labourhire personnel and volunteers to meet this requirement before commencing. Aged care workers are also encouraged to maintain uptodate COVID19 and influenza vaccinations. Proof of COVID19 vaccination is required prior to starting in the role. Apply Now If you’re passionate about supporting older people to live independently and want to be part of a supportive, valuesdriven organisation, we’d love to hear from you. Submit your application today and take the next step in a rewarding career with Royal Freemasons. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Royal Freemasons LTD team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering exceptional customer service Coordinating rosters that reflect client needs Building strong relationships Key Strengths ️ Excellent communication and customer service skills Strong problem-solving ability High computer literacy Rostering or scheduling experience ️ Familiarity with systems such as eCase PHC Relevant qualifications such as a Certificate in Community Aged Care A Final Note: This is a role with Royal Freemasons LTD not with Hatch.
