Business Support Officer Southbank, Victoria $75,000 Super Hybrid - 2 days in office minimum A national automotive services organisation is seeking a Business Support Officer to join its Finance & Operations team in Southbank. With 50–60 employees across Australia, the business operates nationally while maintaining a streamlined and collaborative internal structure. This role sits within a team of eight and works closely with stakeholders across Sales, Accounts, Compliance, IT and Management. The Role This position combines customer service and back-office administration. You will manage shared mailboxes, respond to a broad range of enquiries, and provide day-to-day operational support across the business. Key responsibilities include : Managing multiple shared email inboxes and ensuring timely responses Handling inbound phone enquiries from customers, dealers and internal stakeholders Providing administrative support across Sales, Accounts, IT and Compliance Assisting customers with post-sales enquiries including cancellations and transfers Processing credit card and direct debit payments Supporting operational and processing tasks as required Contributing to continuous improvement across administrative and operational processes About You Excellent phone manner and written communication skills Previous experience in administration and/or customer service Strong attention to detail and accuracy Ability to manage multiple priorities in a fast-paced environment Confident working with numerical data Proficient in Microsoft Outlook, Word and Excel Professional, team-oriented and able to handle confidential information with discretion Additional Information Monday to Friday, 8:30am - 5:00pm Hybrid model – minimum two days in the Southbank office (additional days during training) Reporting to the Finance & Operations Manager This is a varied and hands-on support role within a nationally operating business. Apply now to be considered.
