Do you thrive on lifting sales performance through coaching? As a Contact Centre Sales Coach, you’ll strengthen the capability of General Insurance (Car and Home) consultants through effective coaching that supports performance uplift, improved conversion and a high-performance culture. What You’ll Be Doing Coach and develop General Insurance call centre consultants to lift sales capability and performance Design and deliver targeted one-on-one and group coaching programs using evidence-based frameworks Identify performance gaps and drive measurable improvements in conversion, quality, and customer outcomes Embed consistent sales behaviours in a fast-paced, metrics- and compliance-driven environment Play a key role in building a high performance, customer-focused sales culture What’s In It for You At Compare the Market and iSelect, we’re all about helping people make smart choices – and joining us might just be yours. We offer an environment where your ideas are heard, your contributions are valued, and your growth genuinely matters. Collaboration is part of our DNA and you’ll be joining a supportive, forward-thinking team where you can do meaningful work (and be recognised for it!) We’re guided by three shared values that shape how we work, how we treat each other, and how we show up for our customers - Drive, Noble Intent and All Together. Plus, we offer a range of great perks to help you thrive both in and out of work: Vibrant and social community who have annual celebrations, family fun days and regular events Enjoy additional leave days - ‘ME’ leave and ‘Volunteer Day’ leave Option to purchase additional leave Return To Work bonus for returning parents Quarterly Award and Recognition program What Sets You Apart Proven experience coaching sales performance and supporting consistent results in a contact centre environment Confident delivering feedback and facilitating performance conversations Solid understanding of sales techniques, objection handling, and customer experience Experience in general insurance, outbound sales, or a regulated environment is desirable Certificate IV in Training and Assessment is desirable Who We Are iSelect and Compare the Market are trusted, well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance, energy, and loans. Together, we provide a seamless, customer-focused experience that makes it easier for Australians to find the right products to suit their needs. Interested? Let’s chat! At Compare the Market and iSelect we’re proud to be an Equal Opportunity Employer and we embrace diversity. This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available. Compare the Market and iSelect are committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws, used only for recruitment purposes, and not shared with third parties outside the Auto and General Holdings Group without your consent.
