About the Opportunity: Are you a customer focused professional who enjoys a balance of inbound sales, service and administration? This is an exciting opportunity to join a well established business within the home comfort industry, based in Port Melbourne, supporting customers and the sales team across a range of leading products. The Role: This position offers a 50/50 split between inbound enquiries and sales administration, with a strong focus on processing quotes and providing accurate product information. Managing general product enquiries from stores, developers and customers Handling inbound calls and providing clear, accurate information Responding to enquiries via the internal sales inbox Assisting customers with product selection using website information and selection guides Creating and generating sales quotes Processing quotations line by line with high attention to detail Updating and maintaining CRM or SAP systems You will be trained across the full product range, including hot water systems and panel heaters. A hands-on style onboarding program will cover product knowledge, SAP training, inbox management and a showroom walkthrough. About You: You thrive in fast paced environments where no two days are the same, and enjoy the variety of balancing inbound enquiries, sales administration and customer support. With a background in customer service, phone based support, sales administration, and/or exposure to contracts administration (highly regarded), you are confident prioritising competing tasks, adapting to change and working efficiently under pressure while maintaining accuracy and delivering exceptional service. A strong customer centric mindset Confidence handling inbound phone and email enquiries Excellent computer skills Experience using CRM or SAP systems (preferred) What’s on Offer: $70,000 to $80,000 Super Monday to Friday hours with flexibility, typically 8am to 4pm or 9am to 5pm Stable, supportive office based environment Comprehensive training and ongoing support If you are looking for a role that combines inbound sales, customer service and structured administration within a supportive team environment, apply now. For any specific questions, please contact Stephanie on stephanie@smaart.com.au
