Introduction Why work for the ACO As Australia's largest public health optometry provider, ACO Eye Health is committed to delivering access to high-quality, accessible eye care to all communities. We aim to improve equity through inclusive, patient-centred care, delivered through our network of Melbourne clinics, diverse outreach programs and Rural Victorian Eyecare Service (VES) partnerships. Guided by clinical excellence and innovation, we ensure evidence-based, best-practice care that enhances vision and well-being for all. ACO Eye Health is part of the Australian College of Optometry (ACO), a not-for-profit global leader in optometry. In addition to the provision of eye care services, ACO also conducts clinical and public health research and advances the profession through education. By integrating care, research, and learning, we improve eye health outcomes locally, nationally, and internationally. Description Optical Dispensers are a key part of the patient journey and support the wider clinical function, providing exceptional customer support through the ACO’s dispensary services. This position is responsible for the efficient processing of prescriptions to exact specifications and general patient facing dispensing duties. This role requires engagement with several stakeholders through professional liaison with staff, external suppliers, and patients of the ACO. This position, primarily based at our Wyndham and Braybrook Clinics, will be the first port of call for a diverse patient base accessing exceptional care through ACO clinics. The role operates with a degree of autonomy with a focus on maximising patient numbers through proficient dispensing, administration and customer service. Skills And Experiences As an experienced Optical Dispenser you will be able to provide tailored lens and frame advice alongside administrative support for a diverse patient base across our Wyndham and Braybrook Eye Care Clinics. You will be motivated by providing outstanding customer service and making a real contribution to patient’s vision health. Teamwork is key within our clinics; you will be a team player supporting the overall goal of clinical excellence across reception and dispensing. Skills and Knowledge A passion for and experienced in providing exceptional customer service. A flexible attitude, be reliable and comfortable working in a team environment. A good telephone manner. A second language may be an advantage. Experienced in patient management software. Cert IV in Optical Dispensing Essential criteria Previous dispensing experience is required for this role. Motivated to serve the community and people experiencing disadvantage. Developed computer skills (including basic Microsoft Office Suite). This position will involve working at ACO Satellite locations as required and may require initial training or adhoc days at the Carlton location. Applications close 25 March 2026. To apply please submit your resume and a cover letter (no more than 2 pages) addressing your suitability for the position. For more information, including a position description, please contact careers@aco.org.au. Please note applications will not be accepted via email. We will be reviewing candidates during this time and reserve the right to close applications sooner if suitable candidate is found. We encourage prospective candidates to apply as soon as possible.
