This is a Analyst, GTS Client Service role with Westpac Institutional Bank based in Sydney, NSW, AU Westpac Institutional Bank Role Seniority - junior, mid level More about the Analyst, GTS Client Service role at Westpac Institutional Bank Job Description Create your best future and join Westpac as an Analyst, GTS Client Services. What’s the role? As an Analyst, GTS Client Services, you will provide high‑quality sales and service support to a portfolio of institutional and corporate clients across the customer lifecycle. You’ll act as a trusted point of contact, ensuring service excellence, proactive engagement, and effective risk management while supporting revenue and deposit growth. This role will work closely with Relationship Managers and broader GTS and WIB teams to deliver seamless client outcomes. You’ll manage service delivery for your client portfolio, act as the primary escalation point, resolve enquiries within agreed SLAs, and deliver proactive service while supporting revenue growth, strong risk and documentation compliance, and continuous improvement. What do I need? Proven experience servicing institutional or corporate clients, ideally across transactional banking, lending, or financial markets Strong understanding of client servicing models, products, systems, and operational processes Demonstrated ability to manage client relationships and deliver consistently high service outcomes Sound business and commercial acumen, with the ability to identify client needs and opportunities Strong stakeholder engagement skills, with experience working across multiple internal teams A proactive, solutions‑focused mindset with a strong focus on risk, accuracy, and compliance Why join us? We’re obsessed with becoming our customers' 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Westpac Institutional Bank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing sales and service support Managing service delivery ✅ Ensuring compliance and improvement Key Strengths Client servicing experience Stakeholder engagement skills Proactive mindset Business acumen ️ Understanding of client servicing models Relationship management A Final Note: This is a role with Westpac Institutional Bank not with Hatch.
