This is a Claims Home Advisor role with Youi Insurance based in Sunshine Coast, QLD, AU Youi Insurance Role Seniority - junior, mid level More about the Claims Home Advisor role at Youi Insurance Claims is where we deliver on what we say. Here, you guide customers when life hasn’t gone to plan and it really hits home. You’ll love this role if you want your people skills to grow into real decision-making strength. You’ll review claim details, manage repairs, and keep things moving from start to finish. You will get ongoing coaching and real time feedback to build the confidence to make clear, evidence-based decisions. This is where long-term capability starts, and the impact of our work is felt well after the claim is finalised. What You’ll Be Doing A full-time role in-office at Sippy Downs, working Monday to Friday Take ownership of home claims once they are lodged, and manage them through to completion Be the main point of contact for customers, repairers, and assessors Manage a portfolio of home claims at different stages Work through structured workflow queues and daily priorities Review policy details and evidence to make fair, accurate decisions promptly Approve repairs, pay invoices, follow up quotes and respond to customer updates Keep detailed and accurate notes so every claim is clear and compliant Handle calls from customers who may be stressed, explaining what happens next Manage multiple claims at once, prioritising effectively to keep work moving and quality high Build strong knowledge of repairs, assessments and how claims progress from start to finish What Great Looks Like Claim details and notes are accurate and complete the first time Able to explain decisions clearly with evidence, so customers understand why Customers finish calls clear about what happens next Workload stays organised and claims keep moving without unnecessary delays Balance empathy with fair and consistent decision-making Follow compliance, privacy and risk requirements properly every time Stay calm and professional, even when conversations are emotional If you can see yourself growing into this, you’ll likely love it here. Why Youi We’re here to make insurance more human. That means getting to know our customers properly so we can support them when it matters most. And it means supporting our people to grow, not just get through the day. Here, you’ll be trusted to own your work, while knowing support is there when you need it. You’ll see the outcomes of what you do, in real time, for real customers. Your career can be shaped around who you are with work that’s a bit more you-shaped. What You Get Set start and finish times so you can plan life outside work 22 days annual leave, plus volunteer leave and yearly salary reviews Real pathways to grow your career, with plenty of people promoted from within Paid training at the start and ongoing coaching as you grow A team environment where people back each other and keep things real Free skin checks, flu jabs and financial wellbeing sessions Discounted gym access through Fitness Passport Discounted Youi insurance products End of trip facilities and casual dress code Ready? Hit Apply now and we'll circle back. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Youi Insurance team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing home claims Reviewing claims Communicating with stakeholders Key Strengths People skills Decision-making Organisational skills ❤️ Empathy Communication Compliance knowledge A Final Note: This is a role with Youi Insurance not with Hatch.
