HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers. HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB) THE HUB24 STORY We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. Benefits and Life at HUB24 Learn more about our employee benefits HERE. Job Summary: The Lead Business Process Analyst is a senior role within the Business Process Analysis team, combining hands‑on delivery of complex business analysis with day‑to‑day leadership of a team of Business Process Analysts. This role plays a key part in driving high‑quality process analysis and improvement across cross‑functional initiatives, while also lifting capability, consistency and standards across the BPA function. Working closely with operational leaders, project teams and technical stakeholders, the Lead BPA ensures analysis activities directly support successful operational change and practical, sustainable outcomes. Responsibilities: Lead the end‑to‑end delivery of complex and cross‑functional process analysis and improvement initiatives, ensuring high‑quality outputs aligned to business objectives. Deliver clear, actionable analysis and documentation across process mapping, requirements definition, solution design and change impact assessment. Provide day‑to‑day leadership, coaching and guidance to Business Process Analysts, supporting delivery quality, consistency and capability uplift. Act as a delivery lead for analysis activities, helping analysts clarify scope, structure requirements, resolve blockers and meet agreed timelines. Review and quality‑check analysis outputs to ensure alignment with agreed frameworks and standards. Partner with the BPA Manager to plan, sequence and coordinate analysis work across multiple initiatives, contributing to resourcing, prioritisation and effort estimates. Identify, manage and communicate analysis‑related risks, dependencies and constraints across initiatives. Act as a senior point of contact for stakeholders, facilitating workshops and walkthroughs to validate requirements and shape effective solutions. Collaborate with operational, project, IT and support teams to ensure process changes can be practically implemented and embedded. Requirements: Strong experience as a Business Process Analyst (or similar) in an operational environment, with hands‑on experience in process mapping, improvement and solution design. Demonstrated ability to lead and deliver analysis across complex or multi‑stream initiatives. Experience providing leadership, mentoring or coaching to other analysts, with a focus on lifting quality and consistency. Proven ability to work effectively with business stakeholders, project and change teams, and IT delivery teams. Understanding of superannuation and investment administration functions (essential). Strong written and verbal communication skills, with the ability to clearly articulate process issues, risks and recommendations. Comfortable working in ambiguous environments, able to prioritise competing demands and maintain momentum under pressure. A continuous improvement mindset, with a collaborative and solutions‑focused approach. The Recruitment Process Acknowledgement email once your application has been submitted. Our Talent team will start reviewing your application. If unsuccessful, you will be notified. If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role. Should you require any accommodations to the recruitment process, please email recruitment@hub24.com.au, and one of our team will contact you. Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews. Communication of outcomes to successful and unsuccessful candidates and feedback provided. As part of our process, a police check will be conducted on all successful candidates. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. 2024 Circle Back Initiative Employer – we commit to respond to every applicant. Endorsed by WORK180 , we are proud to be recognised as an employer of choice for women. We have been nominated and placed on the BOSS Best Places to work list. Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you
