This is a Reception Coordinator role with Smile Solutions Melbourne based in Melbourne, VIC, AU Smile Solutions Melbourne Role Seniority - junior, mid level More about the Reception Coordinator role at Smile Solutions Melbourne Introduction: Encompasses seven bespoke practices across the suburbs of Melbourne. Now with over 40 dental suites equipped with the latest technology, Core Dental offers boutique dentistry of the highest quality. Visiting specialists lend extra support and there is a strong mentorship program across the group. Our clinicians are encouraged to perform the full scope of dentistry, including substantial Invisalign and CEREC treatments, and are comprehensively supported through internal CPD education. All members of our team are handpicked for their caring attitude, competence and commitment to professional development. They practice in a warm, welcoming environment surrounded by a large group of likeminded peers. This professional support network is underwritten by a shared philosophy, centered around respect for the comfort of our patients. We are seeking an experienced front-office/reception coordinator with a minimum of 1 year of experience. The ideal candidate is passionate about oral health and dedicated to helping patients understand the value of maintaining a healthy, beautiful, and long-lasting smile. Description: Our amazing team of clinicians is looking for a dynamic individual who can support them and be their best advocate. Our Reception Coordinator will be the backbone of the clinic, managing the appointment book, payment plans, clinic flow, and creating a positive and fun atmosphere. Key Responsibilities: Serve as the primary point of contact for patients regarding appointments, payment plans, and clinic operations. Foster a welcoming and supportive environment for both patients and staff. Take initiative and be proactive in managing daily tasks and challenges. Lead by example, demonstrating excellent communication skills and a solutions-oriented approach. Handle conflict resolution and confrontation professionally and effectively (though rarely necessary). The upside of working at Core Dental: 60% discount on dental treatments for staff and their children. 20% discount on dental treatments for partners, spouses, family, and friends. Conveniently located in the heart of South Melbourne, near the South Melbourne markets! Quarterly staff events and social activities. Seasonal AFL ticket offers at both the MCG and Marvel. A beautiful environment that's nurturing and supportive. Skills and Experiences: Desired Qualities: Strong understanding of dental terminology and procedures. Excellent verbal and written communication skills. Exceptional Organisation and Multi-Tasking skills Proactive, solutions-oriented, and takes initiative Team player who leads by example and takes pride in their work. Comfortable resolving conflicts and handling confrontations when necessary. Bubbly, outgoing, and able to maintain a positive clinic atmosphere. Proficiency in dental practice management software (Experience with Dental4Windows (D4W) is highly desirable but not essential) Assertive and efficient in managing outbound calls and tasks. If you are ready to be the life of our clinic and help us provide exceptional care to our patients, we would love to hear from you! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Smile Solutions Melbourne team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Serving as the primary point of contact for patients Fostering a welcoming environment Taking initiative in daily tasks Key Strengths Strong understanding of dental terminology and procedures ️ Excellent verbal and written communication skills Exceptional organisation and multi-tasking skills Proficiency in dental practice management software Bubbly and outgoing personality Conflict resolution skills A Final Note: This is a role with Smile Solutions Melbourne not with Hatch.
