This is a Manager (Health Manager Lvl 1) - Emergency Department Clerical Team - Perm FT role with South Western Sydney Local Health District based in Sydney, NSW, AU South Western Sydney Local Health District Role Seniority - mid level More about the Manager (Health Manager Lvl 1) - Emergency Department Clerical Team - Perm FT role at South Western Sydney Local Health District Requisition ID: REQ643469 Employment Type: Permanent Full Time, 38 Hours Per Week Remuneration: $87,813.00 - $116,824.00 per annum 12% Superannuation Salary Packaging Flexible Working (subject to approval) Location: Liverpool Hospital Applications close: 22/03/26 Contact: Manoj Kookkal - Patient Services and Information Manager on Email: Manoj.Kookkal@health.nsw.gov.au | Tel: (02) 8738 3761 With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia. Achieve Something Great Step into a key leadership role within Liverpool Hospital’s busy Emergency Department. As the Manager of the Emergency Department Clerical Team, you will lead a dedicated group of administrative staff who support high quality patient care. You will oversee a 24/7 clerical service, manage staff performance and development, and ensure efficient rostering to keep operations running smoothly. You will drive improvements by enhancing systems, streamlining administrative processes, and maintaining strong communication across the team. With responsibility for KPIs, quality programs, revenue processes and policy compliance, you will play an important role in shaping the services of the Emergency Department. If you thrive in a fast paced environment, enjoy leading teams through change, and are motivated by meaningful work, this role offers the opportunity to make a real impact in one of the district’s busiest clinical settings. Are You the Right Fit? In this role, you will draw on the following key strengths to successfully lead the Emergency Department clerical team: Strong leadership experience managing clerical teams and 24/7 roster coverage. Excellent communication and interpersonal skills. Highly organised, adaptable, and effective at prioritising work to meet KPIs. Skilled in Cerner PAS, FirstNet and similar clinical/administrative systems. Experienced in revenue/fees management and leading quality improvement initiatives. Selection Criteria To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below. Describe your experience in leading and managing staff, including performance management, training, rostering and supervision, while ensuring high‑quality services, policy compliance, and effective communication with senior personnel, clinical managers, staff and patients in a busy, rapidly changing environment. Demonstrate your experience using Cerner PAS, FirstNet or similar systems, including your ability to learn new applications quickly, manage revenue and fees, implement quality improvement and change management initiatives, and lead a 24/7 team to meet departmental KPIs and service requirements. If you’d like more details, we’re here to help. Position Information Applicants will be assessed against the criteria in the Position Description. How to Apply Read our application guide and tips for improving your application. Diversity, Culture & Inclusion We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.au We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI community. Aboriginal Workforce For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website. More Than Just a Job – Why Work With Us? Financial Perks 12% superannuation Salary packaging and novated leasing via Smart Salary Annual leave with 17.5% leave loading (for full-time and part-time staff) One extra day off each month for full-time employees Work-Life Balance Flexible work options, including hybrid and varied hours (depending on the role) Paid maternity and parental leave Generous leave options like long service and carers leave Grow Your Career Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs. Health & Wellbeing Discounted gym membership through Fitness Passport Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP) Wellbeing programs that promote mental health, resilience, and balance Additional Information Temporary visa holders May be considered if no suitable citizen or permanent resident is found. Vaccination Requirements All staff must meet NSW Health’s vaccination and screening requirements before starting. Child Safe Employment South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the South Western Sydney Local Health District team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ⚕️ Leading the clerical team Managing performance and development ⚙️ Driving improvements Key Strengths Leadership experience ️ Communication skills Organisational skills Cerner PAS and FirstNet Revenue management Change management A Final Note: This is a role with South Western Sydney Local Health District not with Hatch.
