This is a Client Services Officer role with Kingston City Council based in Melbourne, VIC, AU Kingston City Council Role Seniority - mid level More about the Client Services Officer role at Kingston City Council Job Task Analysis - AccessCare Outreach Exciting opportunity to join a fast-paced team as a Client Services Officer in AccessCare Support clients to live independently through effective roster management and excellent service 1 x full time permanent positions on offer 1 x temporary full time position until Jan 2027 $74,303 - $79,054 per annum (dependent on experience) plus superannuation Location: Mentone About The Team AccessCare is the City of Kingston’s home care service, which supports people who are older, have disabilities or who are carers. Our Home Support team helps people to remain living in their own homes by assisting them with a range of care services, including cleaning, personal care, meal preparation and shopping. About This Opportunity AccessCare requires a rostering officer (Client Services Officer) to work as part of a team to organise and deliver direct care services to clients within their homes and the community. The position is casual and is based in our Mentone office. Role Reporting to an Area Coordinator, your role is to: Roster home support services for clients Respond to a high volume of telephone enquiries, showing the highest level of customer service to clients Manage the client database to ensure information is accurately recorded and up-to-date; and Quickly problem solve any last-minute changes to rosters due to labour shortages. This role is integral to the delivery of in-home services to elderly people and people living with a disability. You will use your initiative and lateral thinking to problem solve, your interpersonal skills to effectively communicate with clients and other departments and your sound judgement to successfully multi-task throughout the day Your Skills And Experience You have a clear communication style with a calm, professional phone manner and a passion for helping vulnerable community members. To be successful in this role, you will ideally also have: a proven ability to juggle multiple tasks and work under pressure; and experience working with a client database such as Carelink office skills including database and Microsoft suite Experience in customer service and working in a community service environment with a background in rostering large teams is preferred. The right candidate will be able to demonstrate the City of Kingston’s values of We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application. How To Apply If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button. All applications must be submitted online through our careers portal. Please note that we do not accept applications or inquiries from recruitment agencies For any inquiries about the position, please contact Ellen Nougher, Home Support Coordinator, on 1300 819 200. To be considered for this role, applicants must have the legal right to work in Australia. For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au About Kingston Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations. We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management. Benefits Of Working At Kingston At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us: Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers) Learning and development opportunities through professional development programs Access to accrued day off every four weeks (Full time employees only) Salary Packaging Purchase leave options Career development opportunities, Study/development assistance Discounted gym memberships 16 weeks paid parental leave for both primary and partner carers Employee Assistance Programs (EAP) Social club events Close to Public transport Free Onsite parking For further information visit our website Join our team - City of Kingston Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation. We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Kingston City Council team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Organising home support services Responding to inquiries Managing client database Key Strengths ️ Clear communication Multi-tasking Database management Customer service experience Problem-solving skills Teamwork A Final Note: This is a role with Kingston City Council not with Hatch.
