This is a Retail Team Leader Queensland Museum Shop role with Queensland Government based in Brisbane, QLD, AU Queensland Government Role Seniority - mid level More about the Retail Team Leader Queensland Museum Shop role at Queensland Government Bring your leadership skills to life in a vibrant cultural setting. Queensland Museum is seeking a confident Retail Team Leader to guide part‑time and casual Retail Assistants across the Queensland Museum Kurilpa stores. This role requires strong people‑management skills to uphold high standards of presentation, service, and performance. You’ll delegate tasks, support rostering, train staff, resolve customer queries, and help drive sales. A clear, professional communicator, you’ll maintain strong connections with the Retail Coordinator and management. Hands‑on and organised, you’ll oversee daily operations, stock, reconciliations, online orders, WHS compliance, and improvement initiatives. If you thrive leading teams and delivering exceptional service, we’d love to hear from you. The role description outlines all qualifications, licences and specific requirements. If you are interested in this job, please read the attached role description and contact the officer listed. Applications will remain current for up to 12 months and may be considered for other identical or similar vacancies. Appointments are subject to criminal history checks under section 52 of the Public Sector Act 2022. Prior to appointment, current and former public sector employees must disclose any history of serious disciplinary action under section 71. All employees must disclose any interests that conflict, may conflict, or may be perceived to conflict with their duties under sections 89, 182 or 183. Mandatory Qualifications A minimum of two years' retail management experience, demonstrating strong leadership capability. Key Responsibilities The Retail Team Leader supports the daily operation of the Queensland Museum Kurilpa (QMK) retail outlets and leads the part-time and casual Retail Assistants team to ensure high standards of presentation, service and performance. Leadership & Team Support Lead and supervise Retail Assistants across all QMK stores to ensure exceptional customer service and presentation standards. Organise work priorities, including delegation and follow-up of daily tasks as directed by the Retail Coordinator. Assist with roster management when required. Identify training needs and deliver or coordinate training to build staff capability. Support operational improvement initiatives, including developing and implementing procedures to enhance efficiency. Resolve customer queries promptly and professionally. Meet required sales targets and contribute to a positive, high-performing team culture. Complete start- and end-of-day procedures, including reconciliations and reporting. Assist with stocktakes and inventory accuracy. Retail Operations Perform Retail Assistant duties as required, including cash handling, random audits, provision of change and balancing daily reconciliations. Identify and report building, merchandise, signage, IT or register faults to the appropriate QM staff member. Process online shop orders and support maintenance of online store content under the direction of the Retail Coordinator. Store Presentation & Merchandising Ensure Museum Shops are optimally presented and maintained to a high standard. Undertake operational duties such as receipting and unloading stock, visual merchandising, cleaning and restocking. Make recommendations regarding stock replenishment and product needs. Assist with the setup and de-installation of in-store events and satellite exhibition shops. Compliance & Safety Comply with all Queensland Museum policies, procedures and relevant legislation. Contribute to a strong safety culture by reporting incidents and hazards and ensuring all work is undertaken safely and in accordance with QM WHS policies, procedures and guidelines. Other Duties Perform other suitable duties consistent with the role, as directed by the supervisor or nominated delegate. APPLICANTS ARE REQUESTED TO APPLY ONLINE – scroll down and click the ‘APPLY ONLINE' button. If you are reviewing this position on SEEK, please click on the apply button above and you will be able to review the role profile and apply Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files. Occupational group Customer Service/Call centre Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland Government team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading and supervising ⚙️ Overseeing daily operations ️ Ensuring store presentation Key Strengths People management skills ️ Communication skills Organisational skills ️ Retail management experience Sales skills Training and development A Final Note: This is a role with Queensland Government not with Hatch.
