This is a Administration Coordinator - City Works role with Kingston City Council based in Cheltenham, VIC, AU Kingston City Council Role Seniority - mid level More about the Administration Coordinator - City Works role at Kingston City Council Job Task Analysis - City Works Administration Are you a proven leader with a strong customer centric focus? Kingston Council is looking for the right person with the right attitude to lead and support our City Works Team Fixed term, full time tenure until December 2026 $98,226 -$107,214 per annum, plus superannuation Locations: Dingley Village Depot and Cheltenham Join our leadership team as the Administration Coordinator. This role supports the City Works function, including Waste, Asset Care, Building & Civil Maintenance across Councils diverse range of public assets. A Bit About The Role The Administration Coordinator is tasked with ensuring the delivery high quality customer service to the community. In this role, you will lead a team of administration support staff managing all administrative functions and customer interactions within the City Works Team What You’ll Deliver Lead a team of administration officers including performance coaching, training and development to ensure the team is appropriately skilled to provide accurate and timely advice to internal and external customers Establish and monitor systems and processes to facilitate the triaging of customer requests across the department Manage call queue performance, team availability and resourcing to support operations Establish and monitor systems and processes to facilitate the triaging of customer requests across the department What You’ll Bring Contemporary customer care approach including proven negotiation and conflict resolution skills Well-developed computer skills, particularly MS Office Exceptional verbal and written communication skills Proven Negotiation and conflict resolution skills Experience in multifaceted works teams The right candidate will be able to demonstrate the City of Kingston’s values of We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application. How To Apply To learn more about this role, please view the full Position Description on our Careers website If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button. All applications must be submitted online through our careers portal. Please note that we do not accept applications or inquiries from recruitment agencies Enquiries For any inquiries about the position, please contact Michael Eddington via email Michael.Eddington@kingston.vic.gov.au To be considered for this role, applicants must have the legal right to work in Australia. For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au About Kingston Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations. We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management. Benefits Of Working At Kingston At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us: Flexible Work Options, including remote and work flexible work hours Learning and development opportunities through professional development programs Access to accrued day off every four weeks (Full time employees only) Salary Packaging Purchase leave options Career development opportunities, Study/development assistance Discounted gym memberships 16 weeks paid parental leave for both primary and partner carers Employee Assistance Programs (EAP) Social club events Close to Public transport For further information visit our website Join our team - City of Kingston Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation. We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Kingston City Council team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading a team Managing customer requests Monitoring call queue performance Key Strengths Customer care approach Computer skills ️ Communication skills Team leadership Performance coaching ⚙️ Process management A Final Note: This is a role with Kingston City Council not with Hatch.
