This is a PoCT Product and Customer Support Officer role with NSW Health Pathology based in Wagga Wagga, NSW, AU NSW Health Pathology Role Seniority - junior, mid level More about the PoCT Product and Customer Support Officer role at NSW Health Pathology Employment Type: Temporary Full Time up to September with potential for ongoing employment Position Classification: Technical Assistant Grade 2 Remuneration: $64,364.88 - $66,830.31 per annum plus superannuation Hours Per Week: 38 Requisition ID: REQ646910 Location: Wagga Wagga Base Hospital Applications Close: 24 March 2026 - 11:59pm About The Opportunity Join our team supporting Point of Care Testing (PoCT) services in regional hospitals. PoCT uses small, mobile analysers to test pathology samples and deliver rapid, on‑the‑spot results right at the patient’s bedside, helping clinicians make faster, safer decisions. As a PoCT Product and Customer Support Officer, you will play a key part in keeping our regional clinical sites running smoothly. Your responsibilities will include: Coordinating and dispatching PoCT consumables and stock to clinical sites Providing friendly and timely customer support to local hospital staff Assisting the team with administrative and operational tasks This role is Monday to Friday, with start times between 7:00–8:00am, and no weekend work. We would like some who, Has a positive attitude and willingness to learn Strong communication and organisational skills, and, A familiarity with Office 365 (especially Excel) if possible What You'll Be Doing The PoCT Product and Customer Support Officer will be responsible for provision of scientific and technical support services for the Point of Care Testing (PoCT) zone. What We Can Offer You Financial Benefits - Rural Health Workforce Incentive Scheme allowance of up to $5000 plus super per annum in addition to award entitlements, and, generous salary packaging options and other fringe benefits, Work-life balance - Up to 12 additional days off per year in addition to Annual Leave (for full-time employees) Professional growth - Learning and development opportunities, including in-house training with RTO My Health Learning Health & wellbeing - Fitness Passport gym discounts and Employee Assistance Program (EAP) for staff and families. Interested in joining Australia’s largest public pathology service? Apply now by addressing the following questions: Demonstrated experience in supporting customers and providing high level customer service skills. Previous experience in Pathology department with knowledge of laboratory information systems Proven proficiency in using computer applications. Demonstrated experience with accurate preparation of documentation and data entry. Demonstrated troubleshooting and problem solving skills with a demonstrated desire to provide an excellent service to customers. Demonstrated effective oral and written communication skills with a pleasant and responsive telephone manner, both written and verbal English. Information For Applicants NSW Health Pathology is an equal opportunity employer committed to an inclusive workplace. We value, and welcome all suitably qualified applicants regardless of age, background, disability, sexual orientation or gender identity. NSW Health Pathology is committed to providing accessibility and reasonable accommodations and ensuring our recruitment process is flexible, inclusive, and free from barriers, promoting equal opportunities for all to succeed. Please reach out if you need adjustments. NSW Health Pathology is committed to growing the Aboriginal workforce in public health. For Aboriginal candidates, support is available through the Stepping Up website You must have valid working rights in Australia for the duration of the appointment to be eligible to apply. All workers must meet NSW Health’s vaccination and screening requirements before starting employment. See PD2024_15 for more detail. The preferred candidate may be required to undergo a functional assessment prior to appointment. An eligibility list may be created for similar vacancies in the future. We encourage applicants to submit responses that reflect their own experiences and perspectives. Please note that applications that appear to be generated by AI tools or copied from external sources may not be considered. Need more information? Click here for the Position Description Find out more about applying for this position For role related queries or questions contact Linda Wilson on Linda.Wilson3@health.nsw.gov.au To learn more about NSWHP please visit “Life at NSW Health Pathology” or connect with us on LinkedIn! RuralHealthIncentives Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Health Pathology team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Coordinating PoCT consumables Providing customer support ️ Assisting with administrative tasks Key Strengths ️ Strong communication skills Organisational skills Familiarity with Office 365 Customer service experience Pathology knowledge ️ Problem-solving skills A Final Note: This is a role with NSW Health Pathology not with Hatch.
