This is a Customer Service Officer role with Port Macquarie Hastings Council based in Port Macquarie, NSW, AU Port Macquarie Hastings Council Role Seniority - junior, mid level More about the Customer Service Officer role at Port Macquarie Hastings Council Customer Service Opportunities At Port Macquarie-Hastings Council, we are more than just a team — we are a community. Our Customer Service team is at the heart of everything we do, ensuring every interaction is handled with care, respect and a focus on finding solutions. We are looking for people who share our commitment to excellence and our passion for helping others. Are you passionate about making a difference in your community? Do you thrive in a fast-paced environment where no two days are the same? If you have a knack for empathy, problem-solving and delivering exceptional customer experiences, we would love to hear from you. We Have Multiple Opportunities Available Full-time permanent Customer Service Officer Full-time temporary Customer Service Officer We will also use this recruitment form a talent pool About The Role Our Customer Service team plays a vital role in connecting the community with Council services. As a Customer Service Officer, you will be one of the first points of contact for residents, ratepayers, visitors and internal stakeholders, assisting them with a broad range of enquiries and requests. You will provide high-quality service through phone, face-to-face and digital channels across one of our three Customer Service Centres. In this role, you will help customers access information, lodge service requests, resolve issues and respond to general enquiries relating to Council operations. The role requires you to manage competing priorities, work across a range of systems, locations and processes, and communicate clearly and confidently with both customers and internal teams. This is a dynamic role suited to someone who enjoys helping people, solving problems and working in a collaborative environment. You will need to be adaptable, customer-focused and capable of managing a varied workload while maintaining professionalism, accuracy and empathy in every interaction. Our Customer Service Team operate 8:30am - 4:30pm, Monday to Friday. We Are Looking For People Who Deliver high-quality customer service across a variety of channels, including phone, face-to-face and email Use problem-solving skills and sound judgement to assist customers and resolve enquiries Are customer-focused and respond to people with empathy, professionalism and respect Communicate clearly and effectively in person, over the phone and in writing Are confident using a range of computer systems and applications Can manage multiple priorities while maintaining a high standard of service in a fast-paced environment Can work across locations in Port Macquarie, Laurieton and Wauchope Remuneration And Benefits Full time positions start at $66,500 per annum plus superannuation of 12% Opportunity for competency based progression Flexible work arrangements - hybrid working and flexi-time Discounted gym membership through membership to Fitness Passport Career development opportunities Annual salary increase as per the Local Government (State) Award 2023 plus annual salary review Long service leave after 5 years Generous employee assistance program Salary packaging options available through Salary Packaging Australia and Maxxia Recognition through our annual awards ceremony celebrating and rewarding staff achievements About The Port Macquarie Hastings Region The region is one of Australia's most enviable locations. We boast a stunning hinterland, kilometres of pristine beaches, national parks, playgrounds, sporting facilities, restaurants, galleries, theatres and a genuine community vibe. The Mid-North Coast is perfect for hiking, surfing, camping, fishing, exploration, sports, arts, theatre, food and wine. Questions? If you would like to know more about this opportunity or have any questions about the role, please contact Amelia Wallace or Jeanette Hope on (02) 6581 8111. Interested in Applying? Please complete the application form and answer the questions which relate to the essential requirements found in the position description then upload a copy of your resume and cover letter. You will find the position description when you apply for the role. You may find it helpful to write your response to the questions in a word document then copy/paste this into the application form once you are ready to submit your application. Applications Close: Sunday 29 March at 11:30pm - we will be assessing applications as we receive them and may choose to close this advert if the role is successfully filled. At Port Macquarie-Hastings Council, we believe that diversity makes us stronger. We are committed to creating a workplace that reflects the vibrant community we serve—where everyone feels welcome, respected, and empowered to thrive. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, culturally and linguistically diverse individuals, and members of the LGBTQIA community. If you require any adjustments during the recruitment process or in the workplace, please contact us at jobs@pmhc.nsw.gov.au. We’re here to support you every step of the way. Notes Suitable candidates may be placed on a talent pool or eligibility list for future identical, or similar positions for a period of 12 months. Please upload documents in PDF format. We often ask our preferred applicants to complete pre-employment checks. This may include: Reference Checks; National Criminal Police Check; Medical Assessment; Qualification Verification; Working with Children Check Verification. PMHC's recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting an application to avoid missing crucial updates and outcomes. Email communication notifications are used for but not limited to: application received, interview booking tools, confirmation of interview, request for references/more information, delay notifications, testing/assessments (aptitude/psychometric/industry specific) and application outcomes (unsuccessful before or after interview). Please regularly check your 'junk mail' or ensure our email address Jobs@pmhc.nsw.gov.au and Pulse email no_reply@pulsesoftware.com is set to 'trustworthy'. Port Macquarie Hastings Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Port Macquarie Hastings Council team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering high-quality customer service ⚖️ Managing competing priorities Communicating effectively Key Strengths ❤️ Empathy Problem-solving ️ Communication Adaptability Computer proficiency Team collaboration A Final Note: This is a role with Port Macquarie Hastings Council not with Hatch.
