The role: As our new Process Analyst, you will map business processes & customer journeys and use these to drive process and system improvements across the business in alignment with the wider organisational improvement strategy. This role also involves information gathering, data analysis and the creation of clear and accurate business process maps to identify opportunities for improvement and support change delivery initiatives. Role Responsibilities: Information gathering, data analysis and process mapping to identify opportunities for improvement and support change delivery initiatives: Understanding business objectives and mapping business processes accordingly Creating process maps and documentation aligned with the required standards and conventions Effectively engaging stakeholders and facilitating workshops to gather and document processes Working with change delivery teams to embedding changes into the organisation. Analyse existing processes in comparison with improved or proposed processes to identify gaps and/or necessary changes Conduct change impact assessment to identify impacts to other processes, teams or departments. Providing process reviews and recommending updates to solve business problems and deliver business outcomes. Assisting leaders to identify opportunities for improvement via data analysis and mapping, to meet organisational strategy objectives Identify opportunities for improvement, support and change delivery Work effectively as part of a change delivery team Influencing and liaising at all levels of the organisation to support engagement and change management Communication and Facilitation: Excellent interpersonal, influencing and relationship management skills, with the proven ability to work at all levels of an organisation, and the ability to engage with diverse stakeholders and tailor your communication style accordingly Superior written and verbal communication and presentation skills and a high level of attention to detail and accuracy Demonstrated ability to effectively engage stakeholders at all levels of the organisation and manage upwards with confidence Identify and report potential risks or inadequate controls related to compliance or operational risks. Champion a culture of risk and compliance across the division Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training. What experience you’ll bring: Demonstrated experience in business process analysis and modelling (BPMN) including As-Is/To Be process mapping and data models. A Bachelor’s degree in a relevant discipline or commensurate industry experience. An understanding of the General Insurance industry would be preferred. Formal Business Analysis qualification (e.g. International Diploma in Business Analysis, IIBA CBAP or Lean Six Sigma certification) would be preferred. A professional and “can do” attitude with a real passion for customer service. A hands on, team focused attitude, ability to learn new systems quickly, experience of working to deadlines in a change driven environment and the ability to work autonomously while maintaining focus Intermediate knowledge of Microsoft Office including Word, Excel, PowerPoint, Project and Visio. Our perks: Location: Toowong Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year. Paid parental leave - We support our new parents with paid parental leave and other benefits. Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities. Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses. Employee discount - You’ll receive discounts on Budget Direct insurance products. Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes. Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers. Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites. Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas. About us: Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money. Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today. If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. *A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
