The key duties of the position include The Role The Director, Business Operating Excellence is a new senior leadership role responsible for driving uplift, integration and continuous improvement across maritime sustainment operations. The role leads the standardisation and optimisation of MSD's business processes to ensure the Division consistently delivers safe, reliable and high quality sustainment outcomes underpinning fleet readiness. Overseeing a large and complex operational portfolio, the Director aligns MSD's operating model, processes and performance frameworks to strategic priorities, including delivery seaworthy materiel and building a resilient sustainment enterprise. The role embeds strong governance, quality management and performance oversight to improve efficiency, reduce variability, and strengthen the end-to-end sustainment system. Success requires an influential leader capable of navigating complex challenges and uniting diverse technical and functional groups. As a trusted EL2 leader, the Director cultivates a high performing team, empowers staff, champions innovation and drives a culture of operational excellence for current and future fleet needs. About our Team Maritime Sustainment Division (MSD) delivers Australia's sovereign maritime sustainment capability ensuring Navy, Army and other customers remain mission ready. MSD is undergoing significant transformation to build a modern, integrated and intelligence led sustainment enterprise capable of meeting growing strategic demands with confidence, speed and precision. Centre to this transformation is the Business and Operating Excellence function - the enterprise engine room for operational uplift. The team shapes how MSD performs and evolves, establishing standards, frameworks and performance systems that drive consistency, discipline and excellence across the sustainment enterprise. In partnership with engineering, maintenance, commercial, logistics and enabling functions, it leads business optimisation, quality assurance and performance integration to strengthen the reliability, efficiency and fleet readiness. Joining this team offers a unique opportunity to influence how a sovereign sustainment enterprise operates at scale, directly supporting national defence outcomes. MSD provides a supportive, flexible environment with strong development pathways and competitive APS conditions. Our Ideal Candidate The ideal candidate is an accomplished leader with deep experience optimising complex sustainment or operational support enterprises. They bring a strong record of driving business improvement, quality management, standardisation and governance uplift across multi-disciplinary technical environments, ideally within Defence, maritime, or similarly complex asset intensive sectors. Strategic yet operationally grounded, they integrate data, process and performance insights to improve reliability, efficiency and fleet readiness outcomes. They are a persuasive influencer, able to build alignment across engineering, commercial, maintenance, logistics, WHS and program delivery functions, and skilfully navigate competing priorities. With exceptional communication and negotiation skills, they shape decisions at senior levels and champion disciplined, evidence based performance management. As a people focused leader, they develop capability, empower teams and cultivate a culture of continuous improvement and accountability. Above all, they bring the drive, systems thinking and operational acumen required to elevate MSD's sustainment enterprise and strengthen support to the fleet.
