SeaLink Marine & Tourism - South East Queensland Join an award winning ASX-listed tourism and transport company Range of Employee Benefits including staff discounts and career development Based in Cleveland, QLD About the Role We're inviting current team members to apply for an exciting opportunity as our next Reservation Team Leader to support our busy Reservation team. If you love helping others succeed, enjoy problem-solving, and thrive in a fast-paced environment, this could be your next step. In this role, you'll support the Reservation Specialist and Reservation & Customer Service Manager in leading the team, keeping daily operations running smoothly, and ensuring our customers receive exceptional service across phone, email and in-person channels. Our business operations 365 days a year, so you will need to be available to work on a roster which can include weekends, public holidays and on call. What you'll be Doing Supporting Reservation Consultants in their day-to-day tasks Delivering high-quality customer service across phone, email and walk-ins Assisting with rosters and office coverage Maintaining strong knowledge of SeaLink SEQ products and procedures Maintaining QuickTravel system setup and updates Training and mentoring new team members and vessel crew Supporting communication during service disruptions Assisting with charter bookings, invoicing and office duties About You Passionate about building a positive, high-performing team through coaching, feedback and recognition Excellent verbal and written communication skills Strong problem-solving and multitasking abilities Confident using Microsoft 365 and reservation systems (essential) Previous sales / customer service experience (essential) Knowledge of the local area (essential) Supervisory experience (preferred) Collaborative leadership style About Us SeaLink South East Queensland (SEQ) is the largest marine operator in Moreton Bay operating vehicle and passenger ferry services to Straddie, Southern Moreton Bay Islands and the Moggill Ferry. SeaLink SEQ is a SeaLink Marine & Tourism company, part of the Kelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, the USA, Singapore, London and the Channel Islands. Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve. How to Apply Applications close Thursday 2 April 2026 . While all applications submitted by the closing date will be considered, shortlisting may commence prior. Click APPLY and complete all relevant information. Please also provide a copy of your resume and cover letter explaining why you are the best person for this position. We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA, people with disability and people from diverse cultural backgrounds.
