About the Role You will operate within complex enterprise IT environments, supporting critical healthcare systems where reliability matters. You'll work at the intersection of software and imaging technology, supporting installations, upgrades, and integration's across a diverse customer base-from private clinics to large hospital networks. You'll also collaborate closely with global teams, ensuring issues are resolved and insights from the field inform ongoing product improvements. Key Responsibilities Act as the primary contact for remote support across Australia Troubleshoot installations, upgrades, connectivity issues, and system integration's Manage remote configuration and deployment of client-server software, including new site setups and upgrades Work across hardware-software boundaries, particularly between imaging devices and application layers Log, prioritise, and track support requests, maintaining accurate documentation and knowledge base updates Escalate complex issues to international support teams and provide clear, structured context Engage with a wide range of stakeholders-from clinicians to enterprise IT teams Provide feedback from the field to support product and process improvement About You You're adaptable, technically capable, and comfortable working across different environments and stakeholders. You enjoy solving complex problems and don't rely on a single playbook. Experience in Windows server, networking, and virtualised environments Proven background supporting complex or enterprise IT environments Strong troubleshooting and problem-solving skills Ability to communicate effectively with both technical and non-technical stakeholders Comfortable working with ambiguity and shifting priorities Relevant IT qualification (TAFE, degree, or equivalent experience) Nice to Have Exposure to healthcare IT standards Experience working in healthcare or other regulated environments Why Join Work on meaningful systems that directly impact patient care Exposure to complex, enterprise-scale environments Collaborate with international teams and cutting-edge technology Broad, hands-on role with strong learning opportunities Opportunity to work with a local tight-knit team in hybrid environment Apply Today This is a hybrid position. 06810-0013405569TW By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
