Balance operational leadership with hands-on driving responsibilities Lead and develop a frontline team to deliver exceptional customer service Great support and career progression Customer Service Manager – Adelaide At Kinetic, we’re on a mission to move more people, more often, by delivering an exceptional customer experience. We are seeking a hands-on and people-focused Customer Service Manager to join our Adelaide operation and play a key role in leading frontline service delivery. This is a dynamic role that blends leadership, operational oversight and on-the-ground support, where no two days are the same. About the role Lead, support and develop a team of Drivers, fostering a positive and high-performing culture Provide day-to-day operational support to ensure safe, reliable and efficient service delivery Undertake regular driving duties (approximately 50% of the role) Manage customer enquiries and complaints, ensuring a high standard of service is maintained Support rostering, payroll processes and operational reporting requirements Build strong relationships with internal teams, customers and external stakeholders Assist with recruitment, training, performance management and ongoing development of staff Monitor KPIs and contribute to continuous improvement initiatives across the operation About you Strong leadership capability with experience managing frontline teams Demonstrated commitment to delivering excellent customer service Ability to work in a fast-paced, operational environment with changing priorities Confident communicator with strong stakeholder engagement skills Experience in transport, logistics or a similar operational environment highly regarded Willingness to obtain relevant licences and accreditations (MR licence, Driver Authority, etc.) What we offer A supportive and values-driven organisation Opportunity to make a real impact on service delivery and team culture Ongoing training and development A varied, hands-on role with strong career growth potential If you’re a proactive leader who thrives in an operational environment and enjoys being close to the action, we’d love to hear from you.
