Team Leader, Employee Benefits Administration Are you a seasoned professional in employee benefits looking to step into a pivotal leadership role? We are a rapidly growing advisory firm seeking a dynamic and experienced Team Leader to drive excellence within our Benefits Advisory team. This is a unique opportunity to lead, mentor, and develop a dedicated team of Client Services Executives, ensuring the delivery of exceptional administrative support and client satisfaction across group insurance, superannuation, and broader employee benefits. You'll play a crucial role in maintaining high-quality service, fostering team capability, and acting as a key escalation point for complex client and insurer matters. What You'll Do: Lead and Develop: Guide and coach a team of administrative professionals, fostering a collaborative and high-performing environment. Manage Workflows: Oversee and optimize the delivery of administrative support, including group insurance reviews and tenders, ensuring accuracy and timeliness. Client Engagement: Provide comprehensive administrative support directly to key corporate clients, assisting with general insurance, superannuation, and general member queries. Problem Solver: Act as a primary escalation point for intricate client, claims, and underwriting issues. Drive Improvement: Identify and implement process improvements to enhance efficiency and best practices in service delivery. Collaborate: Work closely with senior advisors and leadership to support business growth and client retention initiatives. What We're Looking For: Experience: Ideally, a minimum of 3 years' experience in employee benefits, group insurance, superannuation, or financial services administration. Leadership Potential: Demonstrated experience leading, mentoring, or supervising a team, whether in a formal or informal capacity. Industry Knowledge: A strong understanding of group insurance arrangements, claims processes, and insurer engagement is highly regarded. Stabilizing Force: Someone who can provide stability to a fast-paced and growing team, supporting junior staff and managing workflows effectively. Client-Focused: Excellent communication and stakeholder management skills, with a commitment to service quality. Proactive Mindset: A solutions-focused individual who thrives in a dynamic environment, with strong attention to detail and proficiency in Microsoft Office, particularly Excel. Long-Term Vision: We are seeking a candidate whose career aspirations align with leadership in this space for the next five years, rather than a direct path to an advisory role. Why Join Us? Impactful Role: Shape the future of a growing Benefits Advisory team within a respected firm. Diverse Exposure: Work with a diverse corporate client base and complex benefit arrangements. Supportive Culture: Benefit from a collaborative environment that prioritizes professional development. Hybrid Work: Enjoy one day of work from home per week (not Fridays). Competitive Compensation: We offer a flexible salary budget, benchmarked competitively for experienced professionals, with the willingness to pay for ideal candidates. If you are a highly motivated and experienced employee benefits professional ready to take on a leadership challenge, we encourage you to apply. We are actively interviewing and looking to fill this role promptly. Consultant Alice Pipes Director Reference number: 12695 Profession:Insurance Company: Keegan Adams Date posted: 12th Mar, 2026
