About the role Sunbuild is looking for an IT Support Officer to provide day-to-day technical support to staff based at our head office and at remote project sites in the NT. Primarily supporting Procore , SharePoint , Microsoft 365 , SAGE Estimating , Intacct , Breadcrumb and ChekRite . Working closely with the IT System Administrator, this position ensures reliable delivery of IT services, assists in maintaining the company’s technology infrastructure, and contributes to an excellent user experience across offices, and meeting spaces. IT Support Services: Provide technical support for staff and visitors. Support business technology, meeting rooms, head office and remote IT facilities. Respond to phone/email enquiries. Escalate complex issues to the IT System Administrator or Office Manager. System and Hardware Maintenance: Install and configure computers, peripherals, and AV equipment. Maintain device inventory and ensure accurate asset tracking. Assist in setting up and testing new staff equipment (laptops, monitors, docks). Customer Service and Communication: Deliver responsive and professional IT support to all users. Communicate technical information clearly and effectively. Provide on-site presence during business hours to ensure availability and support continuity. Administration and Documentation: Record all incidents and resolutions. Maintain local documentation, user guides, and setup procedures. Assist with small projects, moves, and technology upgrades as directed. Qualifications Essential: Diploma or Certificate-level qualification in IT (or equivalent experience). 1–2 years of experience in IT support or service desk environment. Knowledge of modern operating systems, Microsoft 365, SharePoint. Familiarity with network infrastructure, printing and common AV/conferencing systems. Strong troubleshooting, time management, and communication skills. Demonstrated customer service focus and ability to work independently or within a team. Desirable: Experience in construction and/or remote environments. Exposure to Procore, SAGE Estimating, Intacct, Breadcrumb and ChekRite. Understanding of basic networking (Wi-Fi, VLANs, IP configuration). Only applicants with current valid Working rights in Australia will be considered. About the company Sunbuild is a Darwin based, family-owned business that has been shaping skylines and delivering iconic projects for the last 30 years. Sunbuild promote a collaborative team environment with a great mix of long-term local employees and those newer to Darwin and are excited to be able to continue to grow our team. We are only as good as our staff and believe in giving people the best opportunities to gain experience, excel be promoted within our business for the better of the industry. Sunbuild employ innovative, innovative construction techniques assisting our team to attract quality projects and deliver a high-quality product to our client base. Sunbuild is proud to have established impressive partnerships across all sectors of the industry including Key Private, Corporate, Government and Defence clientele. A consistent record of repeat business reinforces our reputation as the Northern Territory’s premier builder.
