This is a Community Services Consultant role with The Benevolent Society based in Sydney, NSW, AU The Benevolent Society Role Seniority - mid level More about the Community Services Consultant role at The Benevolent Society Permanent full-time position based on Gadigal Country in our National office in Glebe, Sydney $76k - $81.9k (based on skills & experience) Super Salary Packaging Friendly, supportive organisation! Our Organisation The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way. As part of The Benevolent Society's vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples. About The Role As our Community Services Consultant for the Disability Gateway you will be the first point of contact for clients seeking support with information, services, and referrals. The Carer Gateway assists carers to access a range of free services. In this role, you will connect with people who each have unique needs and circumstances. By listening with empathy and providing clear, accurate guidance, you will create an experience where carers feel heard, respected, and supported. This is a full time position, working Monday to Friday between 8:00am and 6:00pm. While you’ll be part of the broader Support Centre, your focus will be on delivering the Carer Gateway program and ensuring every carer receives the right support at the right time. Duties Conduct intake and referral support while providing a calming and informative customer experience. Identify risks and vulnerabilities and connect carers to appropriate services or provide relevant information. Assist carers in navigating services. Our Benefits We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes: Salary Benefits -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay! Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options. Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years. Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave. Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth. Our Reconciliation Commitment – Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing. Skills & Experience We want you to be successful in your new role! This means you'll have: Excellent verbal and written communication skills. Customer service experience, particularly in phone-based roles or call centres, is preferable. High level of emotional regulation and agility, along with compassion and a commitment to diversity and inclusion. Technologically savvy with the ability to navigate multiple computer systems and multitask effectively in high-stress situations. Strong multitasking abilities and a focus on the task at hand. Inquisitive and eager to learn more about available services and programs. Certificate III or IV, or a Diploma in aged care, community care, disability services, community services, or related fields such as psychology, counselling, mental health, or social work is highly advantageous. Apply online today! To apply please follow the link and submit your current CV. Have a question? Reach out to Siavash on [email protected] . This role aligns to the capability requirements of an Individual Contributor. Please see the Capability Framework attached below to discover essential skills, values and behaviours required at this level. Individual Contributor Capability Framework Please click here for the Position Profile Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the The Benevolent Society team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Conducting intake and referral support Identifying risks and vulnerabilities Delivering the Carer Gateway program Key Strengths ️ Excellent verbal and written communication skills Customer service experience Emotional regulation and agility Technologically savvy Inquisitive and eager to learn Relevant qualifications A Final Note: This is a role with The Benevolent Society not with Hatch.
