This is a Manager, Data Governance role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - mid level, senior More about the Manager, Data Governance role at NSW Department of Customer Service Manager, Data Governance Grade: Clerk Grade11/12 Employment Type: Ongoing, Full-time Location: Parramatta This role sits within the NSW Building Commission Division in the Data, Intelligence & Analytics team About the team The Manager, Data Governance plays a critical leadership role in shaping how data is governed, analysed, and applied across the Commission's regulatory and intelligence functions. The role is responsible for translating regulatory, legal, and operational requirements into practical data governance, analytics, and platform outcomes-particularly within advanced Azure-based analytics environments. This role sits at the intersection of regulation, technology, and analytics. It requires strong strategic capability, deep experience working with legal and regulatory stakeholders, and the ability to lead technically diverse teams delivering complex data initiatives. Data, Intelligence & Analytics team manages some of Australia's largest data assets, providing valuable insights and support to our highly skilled intelligence analysts. Our team is at the forefront of data analytics-led risk-based regulation, using cutting-edge techniques and technologies to extract meaningful information from vast amounts of data. Your day-to-day Lead the strategy, design, and implementation of data governance and analytics projects, ensuring alignment with regulatory priorities and operational outcomes. Provide authoritative leadership to diverse technical teams, including data engineers, analytics specialists, and application developers, fostering high performance and accountability. Elicit and translate complex technical and regulatory requirements into clear specifications for data engineers and application developers. Work closely with Legal teams to ensure data initiatives comply with legislation, privacy obligations, information access requirements, and governance frameworks. Translate data analytics and regulatory intelligence requirements into robust data models, supporting advanced analytics, reporting, and risk-based regulation. Lead and oversee Privacy Impact Assessments (PIAs) for advanced analytics platforms, with demonstrated experience in Azure-based data and analytics environments. Drive collaboration with other regulatory agencies, particularly within the construction and building sector, to enable lawful data sharing, joint analytics, and coordinated regulatory responses. Ensure data governance practices support compliance with the Home Building Act, Design and Building Practitioners Act (DBP Act), and other legislation relevant to regulating the NSW construction industry. Establish and maintain data governance standards, policies, and controls that balance regulatory assurance with innovation and delivery pace. To be successful in this role you will demonstrate: Strategising and delivering complex data, analytics, or governance initiatives. Leading multidisciplinary technical teams, including data engineers and analytics professionals. Translating regulatory and analytics needs into executable technical and data models. Extensive engagement with Legal teams on privacy, legislation, and information governance. Designing and implementing PIAs for advanced analytics platforms, particularly within Azure. Working across regulatory agencies in the construction or building sector. Applying legislation such as the Home Building Act, DBP Act, and related NSW regulatory frameworks in practical data and analytics contexts. What we need from you An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role. For recruitment related queries please contact Afrah, via afrah.ahmedsaied@customerservice.nsw.gov.au Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Saied via afrah.ahmedsaied@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday, 18th March 2026 (09:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact afrah.ahmedsaied@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading data governance projects Providing leadership to technical teams Ensuring compliance with legislation Key Strengths Data governance Leadership ☁️ Azure analytics Regulatory compliance Collaboration Data modeling A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
