Who we are: NHP are specialists in Electrical and Automation Products, Systems and Solutions 100% Australian owned, with 55 years of Electrical and Engineering excellence! Local choice with the power of global partners 18 branches throughout Australia and New Zealand 80,000 marketed line items Driven by a team of over 700 dedicated and committed employees “At NHP we recognise that our people determine the success of our business”. About the role: If you’re motivated, personable, and passionate about helping people, this is your chance to build a rewarding career with a progressive, supportive organisation. Our Customer Service team is the front line of our business — proudly providing first‑class support to internal and external customers. This is not a call centre role; it’s a dynamic, relationship‑focused position where every day brings variety and opportunities to learn. Based at our brand-new Hawthorn East head office, you’ll enjoy great coffee nearby, free on-site parking, and a collaborative, fun team environment. In this fast‑paced, customer-focused role, you will: Deliver outstanding service to a broad range of commercial clients Manage technical phone and email enquiries Process orders, returns, service requests and general enquiries via our Omni Channel platform Work closely with internal teams to drive positive outcomes Maintain accurate records and customer documentation Contribute ideas to continuous improvement initiatives Resolve customer enquiries promptly while supporting team KPIs For you to be successful in this role, you will need: We’re looking for someone who will thrive in our high‑energy, people‑focused team. You will have: A positive, can‑do attitude and strong customer focus The ability to connect with a wide range of people A willingness to learn, grow and develop Proactive, enthusiastic, self‑driven work style Excellent communication skills Great time management and organisational skills You’ll be supported by experienced leaders and provided with everything you need to deliver exceptional customer experiences. What’s on offer: Competitive base salary super Free on‑site parking Full training provided — no industry experience required! Opportunities to grow and progress within the business A workplace that genuinely values its people A culture that supports work/life fulfilment Ongoing learning & professional development Salary packaging options incl. novated leasing Access to our Employee Assistance Program for you and your family At NHP, we’re transforming how we work — and we’re looking for people who are confident with technology, eager to learn, and open to change NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. We're proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia. How to apply: Ready to take the next step in your career? Simply apply via this advertisement or visit our careers page: www.nhp.com.au Stay connected with us on LinkedIn: https://www.linkedin.com/company/nhp-electrical-engineering-products-pty-ltd/
