A03 Maintenance Support Officer $51.12 per hour super ASAP Start Full-time temporary contract Initial contract to 22ndof May 2026 likely ongoing extension QLD Government The Role A large government department is seeking an experienced customer support/call centre officer to provide support in a high-volume call centre environment. You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government properties. Your duties will include: Arranging responsive maintenance for Government owned properties Answering or making customer calls to address their maintenance needs Raising work orders Liaising with various trades and stakeholders for maintenance needs Providing administration support as needed Providing a high level of customer service Engaging with callers to confirm or clarify information and calming angry customers, as needed. You Experience in a high-volume customer service environment Insurance repairs or property maintenance knowledge advantageous Microsoft Office Suite skills, including Excel and Word. Problem-solving, negotiation and de-escalation skills Exceptional customer service, active listening and verbal and written communication skills Strong time management and decision-making ability Apply If you're ready to take the next step in your career, or you're looking to get your foot in the door with government, apply now! Please apply directly below with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly - louise.clark@empiregroup.com.au JOBID - 1477137 At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve. Reference number: 1477137 Profession:GovernmentGovernment Company: empire group Date posted: 24th Feb, 2026
