This is a Key Account Manager -Data Centre- NSW role with Securitas Australia based in NSW, AU Securitas Australia Role Seniority - mid level More about the Key Account Manager -Data Centre- NSW role at Securitas Australia Job Type: full-time Location: NSW Job Category: Security & Protective Services Would you like to help us protect critical infrastructure and lead with purpose? Right now, within high-security data centre environments, critical systems and infrastructure are being safeguarded by our Securitas team. From overseeing complex security operations and managing high-performing teams, to building trusted client partnerships and ensuring compliance in technology-driven facilities, our Account Managers play an integral role in delivering service excellence and maintaining secure environments. If you are passionate about safety, operational leadership, stakeholder engagement, performance management, and leading teams within structured, compliance-focused settings, we encourage you to apply. Job Description About the Business Securitas is the leading global security company with operations in 58 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness. Key Account Manager - Requirements Of This Position The Key Account Manager (KAM) is responsible for the oversight and delivery of contracted guard-force services across designated client data centre locations nationwide. The role acts as the primary point of contact between the contracted guard-force, internal support functions, and the Country Corporate Security leadership team, ensuring effective operational management, communication, coordination, and escalation. The KAM will assume full accountability for guard-force activities within the agreed Scope of Works, ensuring compliance with client security and safety policies, quality standards, and contractual SLAs and KPIs. This includes working closely with client stakeholders to adapt service delivery in response to evolving requirements or operational conditions. Key responsibilities include supporting the mobilisation of new services or sites, providing strong leadership to assigned guard-forces, and ensuring effective recruitment, onboarding, training, and retention of personnel. The role also requires oversight of training programs, identification and remediation of capability gaps, and, where required, the development and delivery of targeted training initiatives. The KAM is accountable for ensuring all staff are appropriately equipped, informed, and compliant with client and Securitas security and safety procedures. All service delivery issues and incidents must be promptly identified, managed, and escalated in line with established protocols. This role is embedded within the client’s operational environment and requires regular local and national travel. Short notice travel and extended stays may be required to support projects or operational priorities. The position reports directly to the General Manager - Key Accounts. Desired Skills And Experience Mandatory Personal Attributes required: Extensive senior leadership experience within data centre environments Demonstrated capability in managing national contracts and large, distributed teams Strong organisational skills with the ability to prioritise effectively Decisive, accountable decision-making with sound risk awareness High-level written and verbal communication skills, with the ability to adapt to diverse stakeholders Strong business acumen and commercial awareness Strategic planning and forecasting capability Proven customer management focus to ensure client satisfaction Ability to work collaboratively across internal and external stakeholder groups Education & Certifications Certificate II and III (or higher) in Security Operations Current CPR and First Aid certification with relevant State-based Security Licence Diploma or degree in Business Administration (desirable) AGSVA Negative Vetting Level 1 (NV1) Security Clearance, or ability to obtain At Securitas, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. If you have the above criteria, please submit your application via the apply logo with your updated resume. NSW Master License - 409911328 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Securitas Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Overseeing security operations Building client relationships Leading teams Key Strengths Operational leadership Stakeholder engagement Performance management Business acumen ️ Strategic planning Training development A Final Note: This is a role with Securitas Australia not with Hatch.
