This is a Senior Business Analyst - Commercial Insurance role with Suncorp Group based in Melbourne, VIC, AU Suncorp Group Role Seniority - senior More about the Senior Business Analyst - Commercial Insurance role at Suncorp Group Sydney (preferred) OR Melbourne OR Brisbane Join a large community of Business Analysis professionals Flexible working, collaborative and supportive team Plenty of scope for career development About The Role We have an opportunity within the commercial insurance space for a Senior Business Analyst. Ideally You Will Have Commercial insurance experience Experience in Production support and/or BAU small continuous improvement changes Proven track record of great stakeholder management and communication skills across internal and third-party stakeholders Demonstrated an ability to solve complex technical issues Shown great collaboration working within a high performing team to identify and resolve issues for the business Demonstrated a solution mindset and show to work effectively with other areas to drive outcomes You will have the opportunity to join our large Analysis Chapter that supports a variety of medium to large scale programs across the Suncorp Group. The Chapter consists of around 290 like-minded analysts, where ideas and best practice are shared via masterclasses and knowledge sharing. Suncorp is proud of our fantastic culture where you will be supported in your career development. What You'll Do Build strong relationships through engagement with customers, colleagues, and other key stakeholders Be able to Triage, analyse and solve complex business issues Document current and future state processes and identify opportunities for improvement. Use information gathering techniques to proactively discover requirements and synthesize information accurately, completely, and coherently. Work collaboratively with delivery teams and business stakeholders to gather, validate and document business requirements and develop recommendations and solutions that meet business and customer needs. Raise, and support mitigation and resolution of, risks and issues using established tools and frameworks were applicable. Create detailed user stories to support delivery. Work close with squad / project members, including but not limited to Delivery lead, Scrum Master, Developers, Tech Leads, Testers, Configs and Business stakeholders to identify, capture, plan and deliver the scope of work. Working in an Agile continuous delivery environment and be responsible for analysing and documenting requirements, facilitate workshops and design solution sessions What You'll Bring ESSENTIAL: Minimum 4 years’ Senior Business Analysis experience within a corporate environment Commercial Insurance experience is highly regarded Minimum 3 years’ Agile, Lean and waterfall experience including knowledge of Agile practices, workshops, and Agile ceremonies facilitation Must be able to translate and understand business and technical requirements and provide appropriate alternatives and solutions to meet those requirements. Strong stakeholder engagement, relationship management and influencing skills including experience in dealing with various levels of stakeholders internally and externally. Strong team player with a positive attitude, willingness to learn and desire to make a difference Must be able to manage multiple complex initiatives with competing deadlines, while also working autonomously. What You’ll Enjoy Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you. Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access Discounts at 400 retailers, insurance savings, gym memberships, and reduced super fees Paid volunteer leave, donation matching, and unlimited emergency response leave Performance-based bonuses and Suncorp shares for eligible employees Diversity is celebrated through employee resource groups and inclusive policies for all families Explore our full benefits: www.suncorpgroup.com.au/careers/benefits At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact melissa.turkington@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Suncorp Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Building relationships Analyzing business issues Documenting processes Key Strengths Commercial insurance experience Stakeholder management ⚙️ Agile methodologies A Final Note: This is a role with Suncorp Group not with Hatch.
