This is a Engagement Partner role with Queensland Government based in Brisbane, QLD, AU Queensland Government Role Seniority - mid level More about the Engagement Partner role at Queensland Government Come join our Stakeholder Engagement Team! Work collaboratively as part of a client centric team. Deliver service excellence with the backing of a great team and a supportive leadership group. We have an opportunity for an experienced engagement partner to join our team! As An Engagement Partner, You Will Develop and maintain internal and external stakeholder relationships to contribute to the achievement of strategic objectives. Obtain a high level of understanding of your client portfolio's business environment and strategy by partnering, collaborating and collecting information from internal and external stakeholders. Continuously seek to improve work practices, internal processes and procedures to ensure a positive engagement experience for clients and internal stakeholders. Contribute to the creation and implementation of Service Level Agreements and variations. Ensure the accurate and timely billing of all service charges related to the position's allocated clients. Update and maintain all spreadsheets, databases and records to produce reports for both the team and management when required. Manage the communication of Service Level Management information within an IT Infrastructure Library (ITIL) Service Delivery Framework. Prepare reports and submissions where required. Actively contribute to a culture of client and service excellence across the organisation. Is this role for you? We are looking for an experienced Engagement Partner that: Thrives on building strong stakeholder relationships through effective partnering, collaboration, and communication. Is self-driven, highly organised, and demonstrates exceptional attention to detail. Excels at prioritising tasks efficiently to meet client and team requirements and commitments. Possesses strong skills in research, analysis, problem-solving, and report preparation. Enjoys financial data analysis to ensure accurate billing and reporting. Embraces continuous improvement and enjoys sharing knowledge with peers and stakeholders. Enjoys working in a fast-paced ICT environment. Has knowledge of the IT Infrastructure Library (ITIL) Service Delivery Framework. Is passionate about making a positive difference for Queenslanders. If this sounds like you, APPLY NOW Applications to remain current for 12 months. Occupational group IT & Telecommunications Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland Government team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Developing stakeholder relationships Improving work practices Managing service level agreements Key Strengths Stakeholder relationship management Attention to detail Financial data analysis Research and analysis Continuous improvement ️ ITIL knowledge A Final Note: This is a role with Queensland Government not with Hatch.
