This is a Patient Services Officer- Admissions role with Epworth based in Melbourne, VIC, AU Epworth Role Seniority - junior, mid level More about the Patient Services Officer- Admissions role at Epworth Company Description Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. Job Description Roles available- Full Time, Part-Time Work in various admission areas processing elective patients Located in Richmond (and Hawthorn when required) The Roles- In these roles based in Richmond and Hawthorn, you will work in various admission areas processing elective and emergency patient bookings. You will be tasked with conducting health fund eligibility checks and estimates, preadmission organisation, admission and discharge of patients and bed allocations. The role will also involve responding promptly to enquiries and requests, handling patient accounts, as well as general administrative duties including data entry. The Patient Services Centre Richmond is open 7 days a week from 0600hrs to 2000hrs. You will need to be flexible to work on a rotating roster. You will make an impact by- Having excellent communication skills Exceptional attention to detail A strong customer service focus The ability to prioritise in a timely and accurate manner An ability to cope under pressure and make informed decisions according to hospital needs To be successful in this role Your well-developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements. Previous administration experience in the health care sector, medical or health fund industry would be advantageous but is not essential. You will have- Administration experience gained within a service industry Experience with, or knowledge of health fund checks and requirements desirable but not essential The ability to work a variety of shifts across the weekly roster Strong computer literacy Experience in IPM or similar health systems software will be advantageous Requirements Position Description Inherent Requirements About Epworth Richmond Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas. You will challenge your skills, broaden your experience and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities and technologies. Additional Information Why Join Epworth? At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to: Salary package up to $15,900 pre-tax annually, leading to greater take home pay The largest educational scholarship program of its kind in Australia Ability to purchase up to four additional weeks of leave Reduced cost of health services for you and your family at Epworth Relocation assistance is available for approved candidates At Epworth, we care. We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities. We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone. If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect. Enquire/ Apply Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter. For more information, refer to the attached position description or contact talent@epworth.org.au or phone (03) 9426 0606. It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Epworth team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Processing patient bookings ✅ Conducting health fund eligibility checks Managing patient accounts and inquiries Key Strengths ️ Excellent communication skills Exceptional attention to detail Strong customer service focus Experience in the health care sector Strong computer literacy Experience in IPM or similar health systems software A Final Note: This is a role with Epworth not with Hatch.
