Who We Are MDAS' reason for being is described by our Elders as: "Employed by our Community, to work for our Community – engaging, educating and empowering individuals, families and our Community in their journey to self‑determination." MDAS is committed to becoming a leading Aboriginal organisation known for its practical and positive impact on clients, families, and Community. Our LORE is the foundation of who we are, what we do, and why we do it. It guides our services, our people, and our culture through strong leadership and ongoing engagement with Community and MDAS teams. Our Purpose MDAS exists to: Heal, support, serve and protect our Communities throughout the Mallee Region. Strengthen, empower and enable healthy, resilient, capable Aboriginal people and families to be their best selves and exercise true self‑determination. Care for, guide, motivate and uplift our Mob. Position Summary Under the supervision of the Practice Manager – Health Services, the Clinical Coordinator is responsible for the effective and efficient coordination of clinical health services within the Medical Centre. This role requires: Active day‑to‑day leadership Coordination of clinical staff Delegation of authority Sound decision‑making The Clinical Coordinator will ensure operational service delivery frameworks meet MDAS targets, support accreditation compliance, and respond to the needs of the Aboriginal and Torres Strait Islander Community, as outlined in the MDAS Strategic Plan. Key Responsibilities 1. Clinical Service Delivery and Development Work closely with the Manager of Health Services to: Coordinate all clinical staff to deliver integrated, effective and efficient health services. Monitor KPIs and individual staff targets. Coordinate ongoing clinical services and support recruitment, contract development and performance management processes. Collaborate with other Coordinators to ensure whole‑service alignment. Identify, review, educate and improve clinical practices to meet organisational standards and AGPAL Accreditation requirements. Lead MDAS Cold Chain Management Procedures. Review and develop policies and procedures related to clinical services. 2. Reporting and Compliance Input accurate, timely and relevant data into MDAS-approved systems demonstrating progress toward KPIs. Collate and prepare reports and submissions for funding bodies and accreditation. Monitor Medicare claiming practices to ensure accuracy, identify gaps and improve efficiency. Provide Communicare education as a trained Superuser to support correct Medicare Claim Tracking processes. Demonstrate continual commitment to quality improvement and excellence in service delivery. 3. Stakeholder Management Provide leadership in building and maintaining key strategic relationships internally and externally. Initiate and monitor collaborative relationships aimed at improving client health and wellbeing. Liaise with internal management to enhance clinical strategies and ensure best practice. 4. Leadership and People Management Conduct regular professional, individual and team supervision for direct reports. Coordinate performance management processes with the Practice Manager, including PD development, work plans and performance reviews. Manage conflict resolution within clinical teams and across the medical practice. Demonstrate professionalism, self‑awareness, resilience, empathy and openness to feedback. Promote and maintain a healthy organisational culture that values learning, high performance, respect, collaboration and reflective practice. 5. Corporate Responsibilities Support values that respect historical and contemporary Aboriginal cultures, acknowledging Aboriginal people’s special connection to Country. Promote compliance with legislation and MDAS policies. Support internal and external audit processes. Key Selection Criteria Direct Service Delivery Demonstrated experience in coordinating and delivering primary health care services. Experience in client‑centred service delivery with strong quality and clinical governance focus. Leadership and Management Proven ability to lead and coordinate staff in a clinical environment. Demonstrated experience in leading team development and enhancing service delivery. Organisation and Planning Experience reviewing operational service delivery to support strategic planning, including across multiple locations. Communication and Interpersonal Skills Strong communication and interpersonal skills. Ability to collate and prepare statistical reports and submissions. Respect for Cultural Diversity Ability to deliver culturally safe and inclusive services for Aboriginal people, and commitment to ongoing cultural learning. Qualifications Registered Nurse Division 1 (AHPRA) Minimum 4 years’ experience Screening Requirements Current Victorian Driver Licence Current Employee Working with Children Check Current National Police Check Child Safety & Compliance MDAS is a child safe organisation , committed to the safety and wellbeing of all children. Employment is subject to a satisfactory police check and Working with Children Check prior to commencement. MDAS is also a health service provider , requiring all staff, volunteers and contractors to meet COVID‑19 vaccination requirements.
