Job Description: Come and join one of the world's leading luxury travel brands Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods. The role The Air Concierge will be responsible for providing an air reservation service with a focus on international air for AKTG APAC guests. You will be required to maintain all Air related admin tasks such as and not limited to Air Queues and Reissues. In addition, you will assist with staff training and support our DMC with Air Reservations & Ticketing including maintenance of their Air Reservations. Key responsibilities include but are not limited to: Source and book the most suitable international airfares based on individual client needs. Work closely with both the Operations and Sales team to ensure accuracy of flight information provided and service standards are met. Provide airfare quotes for consultants to add to land enquiries within required timeframe. Build and maintain flight reservations and ticketing training manuals and resources. Assist with airfare training for Operations & Sales staff where required. Monitor GDS queues. Monitor and manage Issue of tickets, additional services and reissues Assist with flight bookings for staff business travel. Assist with after-hours emergencies on a rotating basis The successful applicant will have: Minimum of 1-2 years travel industry experience required Fares & Ticketing experience Previous experience in a Corporate, Wholesale or Retail Travel environment Experience in a fast-paced environment with high volume workload A good understanding of airfare construction and wholesale airfares especially business class fares Demonstrated knowledge of international AKTG destinations A demonstrated understanding of sales principles and prior experience in a travel sales environment Extensive experience using Amadeus Global Distribution System (GDS) Experience in using an in-house travel system (Travel Studio experience would be considered an advantage) Proficient in Microsoft Office (Word, Excel, Power Point & Outlook) Committed to the highest level of customer service High degree of attention to detail. Excellent communications skills – both written & verbal Team player Willingness to take on challenges. Strong time management skills are essential. Ability to work autonomously Demonstrated understanding of the requirements of high-end clients Experience in a fast-paced work environment with high-touch expectations Australian work authorisation is required for this position Why work for A&K? Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures. What you can expect with A&K Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team. Supportive environment that will make you proud to work for A&K Investment in our staff with both in-house and external training opportunities Opportunity to progress your career, not just in Australia but as part of our global business Access to our Employee Assistance Program (EAP) Work in the enviable CBD office location Opportunity to work from home as part of our hybrid working from home/office model Monthly birthday celebrations and other team activities Staff discounts and Travel Benefit program An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint. We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years. For more details and to view the full Job Description visit our website https://www.abercrombiekent.com.au/careers/current-vacancies If you meet the selection criteria and have appropriate work right, we would love to hear from you. To apply please send your resume and a covering letter outlining your suitability for the role. EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
