Purpose As the Operations Supervisor, your focus is on fostering a positive guest experience, maximising revenue, working closely with department leaders to ensure seamless and efficient operations across all areas of the property. By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence. Primary Responsibilities Lead by example, collaborating closely with Department Heads and the General Manager to efficiently supervise operational needs Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments Enforce performance benchmarks and expectations across departments to continuously enhance and uphold service standards Ensure safety protocols and security measures are maintained with guests, staff, and property in mind Address and find solutions to operational issues and challenges Provide mentorship and guidance to empower team members in developing their own expertise and personal growth Skills and Experience Proven leadership skills and strong understanding of various departments within a hotel environment Possess financial and business acumen Genuine and effective communicator, adept at managing relationships with both internal and external stakeholders Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly Poised and composed, even in high-pressure situations Able to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as required
