This is a Relationship Manager, Commercial role with SG Fleet AU based in Pymble, NSW, AU SG Fleet AU Role Seniority - mid level More about the Relationship Manager, Commercial role at SG Fleet AU About This Role This position is responsible for being the first point of contact for all customer requests. The role is also responsible for pro-actively managing and reviewing the portfolio of customers allocated and seek opportunities to maximise business renewal and organic growth. It supports Relationship Managers to review and administer the portfolio of customers through delivery of outstanding customer service and demonstrating an understanding of the customers' needs. Tasks And Responsibilities The major responsibilities of this position include but are not limited to: In consultation with the Relationship Manager, proactively manage the portfolio of customers to deliver professional fleet management services and be the primary day to day contact accountable for the resolution, allocation and follow through for all client requests, ensuring client contractual obligations and KPIs are met, and measurements are available if requested Capture all business potential of clients and maximise client renewal while maximising margins. Support the Relationship Manager in seeking to upsell other products and services to existing clients. Introduce initiatives to the client that will add value to the relationship Regularly review a customer's fleet through effective reporting and identify and address exceptions by managing key reports such as invalid odometer readings, utilisation report, services due and overdue, fuel exceptions, surplus vehicle reporting etc. seek opportunities to reduce costs through increased fleet optimization. Prepare quotations within quote turnaround times and ensure follow through and recording via won / lost business template with outcomes Proactively manage future vehicle terminations and restructures consistent with best practice fleet management Build rapport and by understanding client needs, seek opportunities for revenue growth including fee uplift. Where applicable introduce and maintain a "client strategy" document for each client. Support a structured client visitation program SKILLS AND EXPERIENCE Tertiary qualification in business-related fields or equivalent Certification in relevant business-related fields or equivalent High school Certificate Previous experience in a customer service role Business acumen and commercials awareness Strong organizational and prioritization skills - meets specified deadlines and reports regularly on progress Effective communicator both verbally in writing, including good listening and probing skills Critically analyses information and resolves problems through to complete resolution in a timely and effective manner Proficient skills in Microsoft Office (Excel, Word) High attention to detail About You Resilience to push through the sales cycle and overcome challenges and setbacks. High level of initiative, motivation, and energy to be top performer. Resilience to continually pursue business opportunities. Ability to build trust and empathy with people. A collaborative and engaging working style. High integrity and strong understanding of professional ethics. ABOUT US We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees. https://www.sgfleet.com/au/about-us/careers SOME OF OUR PERKS INCLUDE Recharge and relax with up to 4 days of wellness days every year We offer industry leading 20 weeks paid parental leave Monetary service milestone awards Career progression opportunities Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year Health and wellbeing support including a subsidy and an Employee assistance Program WHAT'S NEXT? We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development. We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the SG Fleet AU team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing customer portfolios Supporting relationship managers Preparing quotations Key Strengths Customer service experience Organizational skills ️ Communication skills Business acumen Microsoft Office proficiency Analytical skills A Final Note: This is a role with SG Fleet AU not with Hatch.
