The Role: Leading a team of dedicated, Claims Consultants, you will be responsible for delivering consistently high levels of customer service while obtaining the lowest possible claims costs. Position Accountabilities Develop, coach, and motivate a team of Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high standard of service Prioritization and allocation of team portfolios including workload management Maintain highly effective working relationships with key stakeholders (internal & external) Provide technical product, process, system, and compliance support Conduct performance reviews and assist with staffing requirements & recruitment Contribute to the continuous improvement of systems and processes Knowledge and Experience: Previous Team Leader or equivalent experience Ability to lead & motivate a team and able to manage stakeholder relationships Ability to effectively analyse and resolve problems and manage conflict with excellent communication skills Have a core focus on customer outcomes and relations Excellent attention to detail, decision making skills, able to be innovative with the ability to manage time and prioritize Our Perks Location – This role is based at our North Lakes Office, local shops, cafes and restaurants within walking distance. Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year. Paid parental leave - We support our new parents with paid parental leave and other benefits. Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities. Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses. Employee discounts - You’ll receive discounts on Budget Direct insurance products. Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes. Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers. Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites. About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. *A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
