We are seeking an experienced IT Technical Writer to support an enterprise-critical insurance claims and premium management system. This platform provides a centralised and scalable environment for managing the full insurance lifecycle and is used across multiple business units. This role will be responsible for developing, consolidating, and maintaining high-quality technical documentation to support developers, testers, business analysts, and support teams. The successful candidate will transform complex technical information into clear, structured, and accessible resources. Key Responsibilities Documentation Development & Maintenance. Develop comprehensive documentation including tutorials, how-to guides, and technical reference materials. Consolidate existing documentation from platforms such as SharePoint and Confluence into a unified, well-structured repository. Ensure documentation is accurate, clear, current, and aligned with best practices. Translate complex technical concepts into accessible content tailored to different audiences. Collaboration Work closely with developers, testers, support engineers, and subject matter experts to gather required information. Support cross-functional teams by ensuring documentation enhances efficiency and adherence to best practices. Documentation Standards & Governance Apply structured writing principles and documentation best practices. Implement scalable documentation processes to ensure materials remain maintainable and consistent. Establish standards for documentation quality and structure. Content & Repository Management Design and build an easily navigable documentation repository. Provide recommendations for continuous improvement of documentation platforms and processes. Required Qualifications & Experience Education Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Experience Minimum 4 years’ experience as a Technical Writer in enterprise software environments. Proven experience documenting systems for technical audiences (developers, testers, support teams). Demonstrated ability to consolidate documentation from multiple sources into cohesive formats. Experience delivering high-quality documentation within time-sensitive environments. Experience in insurance or financial services industries is highly regarded. Familiarity with claims or customer management systems is advantageous. Experience using Generative AI to enhance documentation is desirable. Technical Skills Strong expertise in documenting complex enterprise systems. Proficiency with Confluence, SharePoint, and other content management tools. Working understanding of: AWS cloud infrastructure and Docker Java/SpringBoot architecture Oracle databases, including stored procedures and triggers Strong knowledge of Software Development Lifecycle (SDLC) and IT operations. Ability to create documentation for both technical and non-technical audiences. Core Competencies Communication & Collaboration Ability to communicate complex technical concepts clearly and concisely. Strong stakeholder engagement and cross-functional collaboration skills. Customer-focused approach to documentation design. Planning & Execution Strong project management and prioritisation skills. Ability to manage competing priorities and meet deadlines. High attention to detail with strong analytical capability. Proactive problem-solving and continuous improvement mindset. Ability to work autonomously in a dynamic environment. Personal Attributes Detail-oriented with a strong commitment to quality. Curious and motivated to deeply understand technical systems. Self-starter capable of independent work. Adaptable in fast-paced, evolving project environments. Key Behavioural Expectations Strives for excellence through continuous improvement and learning. Acts with integrity and transparency. Is responsive to stakeholder and customer needs. Demonstrates respect and empathy. Builds strong working relationships internally and externally.
