EOI: Service Manager / Advisor – Lead with Impact in Dalby! Black Truck & AG Dalby, QLD | Full-Time | Immediate Start Available We’re seeking expressions of interest from motivated and experienced individuals ready to take the next step in their automotive service career. Whether you’re a seasoned Service Manager or a standout Advisor looking to step up, this hybrid role offers the best of both worlds – leadership, customer interaction, and the satisfaction of running a smooth and efficient service department. About the Role: As a key member of our Dalby team, you’ll oversee the daily operations of the service department while maintaining a strong customer-facing presence. You’ll manage service bookings, lead the team, drive performance, and ensure our customers receive an exceptional experience every time. Key Responsibilities: Oversee and coordinate the daily operations of the service department Lead, support, and motivate workshop and front-of-house service staff Schedule, manage, and confirm service bookings Greet customers, log job details, and accurately communicate service needs Monitor workflow to maximise efficiency and customer satisfaction Liaise between technicians and customers, ensuring clear communication Ensure timely updates on repair progress, timelines, and costs Handle customer concerns with professionalism and a solutions focus Review and approve service reports, invoices, and warranty claims Maintain compliance, quality assurance, and workplace safety standards About You: Previous experience in a Service Advisor or Service Manager role Strong communication and organisational skills Proven leadership qualities or the desire to step into a leadership position High attention to detail and ability to prioritise under pressure Solid knowledge of automotive systems and service processes A customer-first mindset and a professional approach Sound computer and admin skills Valid driver’s licence (essential) What’s on Offer: Competitive wages performance incentives Opportunities for advancement and professional training A family-owned business with a down-to-earth culture Supportive team and approachable leadership Staff discounts on parts, services, and equipment Work with multiple trusted franchises and products Express Your Interest Now! If this sounds like the next step in your career or you’re ready to return to a leadership role in a dynamic branch, we’d love to hear from you. Submit your EOI or resume to: pmoran@blacktruckandag.com.au For more info, call: 07 4679 8600
