This is a Dental Receptionist role with Impression Dental Group based in Sydney, NSW, AU Impression Dental Group Role Seniority - junior More about the Dental Receptionist role at Impression Dental Group About The Position Care Dentistry, based in About Smiles Chatswood, is seeking an enthusiastic and professional Mandarin-speaking Receptionist to join our busy, patient-focused practice on a part-time basis — 4 days per week (Monday, Tuesday, Thursday, Friday) plus one Saturday per month. Our experienced clinicians at Care Dentistry have over 25 years of experience and provide a wide range of cosmetic treatments, including implants, oral surgery, and veneers. As the first point of contact for our patients, you will play a key role in creating a warm and welcoming experience for everyone who walks through our doors. This is an excellent opportunity for someone who enjoys working with people, thrives in a team environment, and takes pride in delivering exceptional customer service. Key Responsibilities Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling. Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints. Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification. Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations. Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available. Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office. What We Can Offer You Competitive hourly rate Varied role Opportunity to make a difference Access to our Employee Assistant Program Unlock exclusive discounts and cashback offers on the Work App Certified Great Place to Work two years in a row 2024 & 2025 What Do You Need To Succeed Prior dental receptionist experience is essential A Cert III or IV in Dental Assisting is beneficial but not mandatory Excellent verbal and written communication skills Ability to multitask, priorities tasks, and manage time effectively in a fast-paced environment Capability to address patient concerns and resolve issues with professionalism and empathy Attention to detail What's Next If you’re excited about the opportunity to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Impression Dental Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Greeting and checking in patients Managing appointment scheduling Handling billing and insurance inquiries Key Strengths ️ Excellent verbal and written communication skills ⏳ Multitasking and time management Attention to detail Cert III or IV in Dental Assisting A Final Note: This is a role with Impression Dental Group not with Hatch.
