Kinney is an Australian women’s fashion brand that creates timeless pieces with easy wear and casual luxury in mind. Today Kinney are stocked in over 100 retailers across Australia and New Zealand with new plans for 2024/25. Our office is based in Stirling in the beautiful Adelaide hills. Position Overview You will also be responsible for Kinney’s customer service/dispatch and returns of online and wholesale customers. You will play a crucial role in a varied position and enjoy diversity in your day-to-day responsibilities. This is a well-suited role to someone who has previous customer service or warehouse experience, enjoys working in the fast-paced environment of a small business and wishes to build on their skills and grow into a fashion wholesale or operations position. You will also support our Brand Manager with light administrative tasks. Key responsibilities: Customer service Responsible for providing daily exceptional and effective customer service via phone, email, chat and social media. Process all returns accurately and within the specified time frame. Inspect returned items for quality and compliance with our return policy. Coordinate and resolve any customer issues related to returns. Warehouse/dispatch/returns: Handle mail and courier services, ensuring timely distribution and dispatch. Keep our stock room organised and tidy Ensure office supplies are adequately stocked Dispatch online and wholesale orders in a timely manner. Conduct regular stock audits and stock take. Process all returns accurately and within the specified time frame. Inspect returned items for quality and compliance with our return policy. Skills and Qualifications Previous experience in returns/warehouse management or administrative support, ideally within e-commerce. Basic knowledge of Shopify platform would be advantageous Highly organised and motivated Time-management skills, with the ability to prioritise tasks effectively. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite and experience with inventory management software. A commitment to outstanding standards and high-level service. Ability to work independently and as part of a team. Physical fitness, as this role will involve some heavy lifting of stock (up to 15-20kg). Working Hours and Benefits This position is open to being a 4 or 5 day per week role. Employee discounts A supportive small team environment and opportunities for professional growth.
