Great things start here Join our leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture. With a varied business from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you’ll enjoy the best of tourism and have room to grow. About the OpportunityAre you passionate about travel? Our travel team is growing! An exciting opportunity has arisen for experienced Travel Sales Consultants to join our industry leading travel agency team of experts in our new RACV Bendigo store. We pride ourselves on delivering great service and creating unforgettable travel experiences for our customers. This could be just the right role for you? As a Travel Sales Consultant, you will utilise your exceptional customer service skills and share your extensive knowledge of global destinations and passion for travel. You will be responsible for creating personalised travel itineraries managing the customer experience from beginning to end.Your key responsibilities for the role include: Promote holiday packages, flights, hotels, cruises, tours, experiences & travel insuranceBuild relationships with customers face to face and online, managing new enquiries, quotes, itineraries, amendments and cancellationsFacilitate domestic & international travel bookings and payments between travellers & suppliers, using Amadeus GDSConvert enquiries into confirmed bookings, cross selling & up selling of travel productsManage travel credits, refunds and changesAttend sales meetings and achieve targets & KPIsAttend industry events i.e. supplier & product events, ship inspections & travel expos Our Bendigo retail store is open Monday-Friday 9am-5pm.& Saturday 9am-2pm. Our team work during these hours with the requirement to attend occasional out of office industry events. The business may consider increasing to a 7-day trade in the future. What you’ll need to be successfulRetail travel sales agency experience - essential Certificate 3 in Travel or higher - preferred GDS experience in Amadeus, Sabre - preferredPassion for travel industry and personal travel experienceGreat customer service & communication skillsExcellent organisational, attention to detail & problem solving skillsAbility to manage workflow, set goals, meet sales targets & work productivelyAbility to work independently and as part of a teamExcellent personal presentationAbility to attend induction training Monday-Friday for the first 2-3 weeks in CBD Melbourne head office & store. Your public transport travel costs will be covered by RACV. We are OfferingPermanent Full-time, 38 hours weekAttractive & competitive salary, industry benchmarkedGenerous employee benefits & discounts on RACV products - emergency roadside assistance, insurance, home security & solar packages, accommodation at our 10 resorts in VIC, QLD & TAS, RACV club membership, health & wellbeing, eyewear, EAP, exclusive industry partner offers moreTRAVEL! Bonus Scheme, Famils & Supplier IncentivesTraining, development and career progression opportunitiesUniformValues led team culture The RACV differenceReady to reach your full potential? Join our team, where the work is meaningful and making a difference matters. Application processYou can learn more about the RACV at careers.racv.com.auApplicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required. At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. Submit your CV via the link.
