About the Aged Care Quality and Safety Commission The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system. As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities. It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services. Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au Knowledge Management and Operational Policy and Support sections The Knowledge Management and Operational Policy and Support (KMOP) sections contribute to the Commission’s strategic purpose to uphold the rights of older people receiving aged care and protect and enhance their safety, health, wellbeing, and quality of life by: providing advice on whole of Commission and function specific policy developing guidance and tools that drives how we work explaining how to apply broad policy within all regulatory operational environments contributing to the development and implementation of regulatory and aged care program reform, including policy and process development to operationalise legislative reform delivering a more modern, sustainable knowledge management approach to the process of identifying, organising, storing and disseminating information within the Commission championing the Commission’s 'one source of truth' approach to ensure staff access the most up-to-date content on the Knowledge Hub. About the Role Reporting to the Assistant Director, the Senior Policy Officer collaborates with internal and external stakeholders to: design, refine and implement high-quality internal policy, knowledge resources and procedures that support best-practice regulation provide high-level strategic and operational policy advice and solutions to ensure best practice, quality assurance, and continuous improvement are embedded in our regulatory processes and decision-making. Position Duties Develop and provide expert policy advice on more complex areas of policy and contribute to continuous improvements in operational policy and processes Conduct research and analysis of complex legislation and data to inform decisions and policy Draft clear, evidence-based policy documents, communications and knowledge content for review and publication Develop and support complex relationships with internal and external stakeholders Liaise with internal and external stakeholders, participate in committees and forums, including anticipating and responding to their needs and expectations Have significant responsibility for the supervision and development of APS4/5 staff; build team capacity through coaching, performance feedback; and encouraging career development Contribute to a positive and inclusive team culture, demonstrating integrity, accountability, and leadership Position Eligibility Requirements To be successful in this role you will need to demonstrate the following: Demonstrated ability to anticipate and address policy challenges, applying sound judgment and risk management to deliver effective solutions. Ability to effectively communicate complex information, both verbally and in writing, in a clear, concise and accurate manner using plain language to diverse audiences Demonstrated advanced organisational skills, managing competing priorities to deliver quality outcomes within deadlines. Demonstrated interpersonal skills to build and sustain collaborative relationships with team members, across the organisation and with external stakeholders to achieve shared goals. Work effectively and autonomously as part of a geographically dispersed team, providing leadership, guidance, and fostering collaboration. Demonstrated advanced proficiency in digital tools and systems including the Microsoft office 365 suite, SharePoint and Microsoft teams, to support efficient and effective work practices. Position Notes Salary offered will be between $96,503 - $108,869 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid. Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months. Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies. In your application, please provide “a one page pitch” statement of claims against the position eligibility requirements (selection criteria) in no more than 500 words, including what strengths you would bring to the role, and a copy of your CV. Please complete the application and submit by 27 February 2026 at 11:30 PM AEST. Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process. Please contact our recruitment team on (02) 9633 3 or agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the roles can be directed to Jo Howski by emailing agedcarequality.gov.au with Position title in the subject line. Diversity and Inclusion The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability. We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email agedcarequality.gov.au if you need any adjustments made. Further information: For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
