Posted: 04/03/2026 Closing Date: 02/04/2026 Job Type: Permanent - Full Time Location: WA Forrestfield Job Category: Logistics, Supply & Transport Company Description SCT Logistics is Australia’s largest privately owned rail and freight logistics company, delivering end-to-end supply chain solutions across road, rail, and warehousing. With over 50 years of experience, we operate a national intermodal network and offer tailored services including cold and ambient storage and specialised freight handling. Our people are at the heart of what we do, and we’re committed to safety, innovation, and creating a supportive environment where our team can grow and thrive. Why SCT? At SCT we offer a collaborative and inclusive work culture that is built on; Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully. Along with a competitive remuneration package we also offer: Development and growth opportunities Employee Recognition and Rewards Programs Flexible working arrangements Top up of government paid parental leave for the first six weeks Grandparent Leave Novated leasing and salary packaging 24/7 Access to our Employee Assistance Program Onsite car park Dress for your day policy To learn more about these initiatives please visit our Careers Page Job Description Job Description Reporting to [insert Position Title], the position includes the following responsibilities: Lead the ‘Customer Service team – inbound to ensure achievement of KPI and cost targets for the freight management team. Analyze statistics and compile accurate reports as required by the WA Freight & Customer Service Manager. Take ownership of customer issues and following problems through to resolution. Communicate with the client when completing customer freight requirements, concerns, and enquiries. Maintaining open lines of communication at all levels (internally and externally) Assist in the removal of all paperwork for clients requiring bookings from all of the manifests for incoming freight. Ensure that all freight that requires a booking time slot for delivery is booked in time to align with customer requirements. Provide customers with correct information in a timely manner. Liaise with customers with any queries relating to incoming/outgoing freight Be able to identify and communicate opportunities, to benefit SCT and their customers. Desired Skills and Experience Demonstrated experience in a similar role. An understanding of the Transport and Warehouse Industry in general. Clear (written & oral) communication skills. Ability to develop and work within a team environment. Able to maintain sustained level of concentration in a high-risk busy environment. High level of computer skills & exceptional attention to detail. Ability to work within a team environment whilst taking responsibility for specific functions. Customer service focused, with a proactive attitude and positive nature. Strong verbal and written communications skills, including the ability to communicate effectively at all levels of business Strong time management skills SAP experience would be very advantageous. Other important information We reserve the right to commence recruitment proceedings prior to the stated closing date. The successful candidate will have to undertake an Australian Federal Police check and Pre-Employment Medical (for certain roles) which will be arranged and paid for by SCT. Recruitment companies, need not apply SCT is an equal opportunity employer and we recognise the value and importance of diversity. We encourage all potential applicants to apply including women and those from Aboriginal and Torres Strait Islander backgrounds.
