This is a Settlement Officer role with NGM Group based in Newcastle, NSW, AU NGM Group Role Seniority - junior, mid level More about the Settlement Officer role at NGM Group Are you looking for a new challenge? Fantastic opportunity to join our friendly and supportive NP Settlements team! Hybrid work arrangements | Based at Tudor Street. Purpose of the role We currently have exciting opportunities available within our friendly and supportive Newcastle Permanent-aligned Settlements and Funding team. Here you'll play a pivotal part in preparing essential documentation and engaging with both internal and external customers concerning business and home lending matters. As a vital member of our team, you’ll play a crucial role in ensuring smooth interactions and efficient processes, directly contributing to our overall success. What will your key responsibilities include? Create and manage all documentation related to new mortgages, ensuring accuracy and compliance. Track and follow up on registration processes to guarantee timely completion. Prepare and secure authorisation for variation letters to loan agreements. Receive and thoroughly check all documentation from customers to ensure completeness and accuracy. Verify that NGM Group holds the correct security documentation prior to funding or settling loans. Oversee the maintenance and funding of construction loans throughout the construction phase. Provide outstanding customer service to both internal and external customers, ensuring a seamless and positive experience. What are we looking for? Experience working in a high volume and / or consumer documentation environment. Strong attention to detail with a commitment to accuracy. Well-developed time management and organisational skills. Demonstrated ability to tackle and resolve complex issues effectively Proficiency in Microsoft Office, particularly Outlook and Excel. Exceptional communication and customer service skills. Knowledge of conveyancing terms and loan security documentation is a plus, particularly in legal or financial sectors. What can you expect from us? NGM Group employees can take advantage of the following work perks: Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination. Lifestyle and giving back; Hotel discounts, 18 weeks paid parental leave, two community volunteers days and three recreational leave days per year. Professional advancement; Flexible work arrangements, recognition programs and employee referral program. About usWe’re NGM Group, and we offer retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent. We have fresh energy and big goals for our customers, and our people are key to us achieving this success. If you’re ready to be part of a team that puts the customer first and enjoys a challenge as the path to growth and innovation, then … we want you! Collectively, we’re the largest customer-owned bank based on net assets and the 10th largest Australian-owned bank for household deposits. A financial powerhouse headquartered in the Hunter, we have a workforce of more than 1,800 people and total assets of more than $20 billion. Click here to learn more about NGM NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check. We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NGM Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Creating and managing documentation Tracking registration processes Providing customer service Key Strengths Attention to detail ⏰ Time management Customer service Microsoft Office proficiency Knowledge of conveyancing Problem-solving A Final Note: This is a role with NGM Group not with Hatch.
