This is a Cruise Product Coordinator - Broadbeach, QLD role with Ignite Travel Group based in Gold Coast, QLD, AU Ignite Travel Group Role Seniority - junior, mid level More about the Cruise Product Coordinator - Broadbeach, QLD role at Ignite Travel Group Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. This role sits at the heart of our product and admin operations, working across everything from rates, packages, and website updates to partner coordination and sales queries. You’ll keep our products accurate, competitive, and market‑ready by blending analytical work, cross‑team collaboration, and hands‑on problem‑solving. A day in the life: Provide proactive administration support to the Cruise Product Managers across day‑to‑day operations Manage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolution Ensure all packages loaded onto the website are accurate, up‑to‑date, and displayed correctly across all relevant platforms Proof all marketing collateral (from press ads to social media posts, DM pieces to EDMs) to keep our brand sharp and deals consistent and error‑free Test Traveltek Clusters to ensure they are accurate and bookable Assist with the setup, maintenance, and management of all rates and products both via the Traveltek API & faresheets Conduct regular rate analysis to stay competitive and aligned with market trends Research new products, tours, and attractions to enhance our offering or create upsell opportunities Carry out weekly checks of rates and inventory for products currently being promoted Who you are: 12 months’ experience in retail or wholesale travel preferred Strong cruise knowledge — you love it and know it well Natural organiser with excellent attention to detail Calm under pressure and comfortable juggling multiple priorities Proactive problem‑solver who anticipates and resolves issues early Confident, clear communicator with all stakeholders Tech‑savvy — comfortable with systems, trackers, and inbox management Customer‑focused with a passion for delivering great experiences Team‑spirited, supportive, and flexible (including some public holidays) Detail‑driven with strong ownership from start to finish Adaptable — handles shifting cruise schedules and change with ease What you'll enjoy: Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations Catapult your career across a network of brands and businesses in an evolving industry ✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program ⚕️ Access to industry leading health and well - being programs and financial advisors Set up shop in a swanky beachfront office in Broadbeach Enjoy social events to promote networking, celebration of wins, and sometimes just for fun! Take volunteer leave as part of giving back to the local community IGNT Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Ignite Travel Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing proactive administration support Managing ZenDesk enquiries Conducting regular rate analysis Key Strengths Strong cruise knowledge ️ Proactive problem-solver Excellent attention to detail Tech-savvy Customer-focused Adaptable A Final Note: This is a role with Ignite Travel Group not with Hatch.
