This is a Venue General Manager role with Yo-Chi Frozen Yogurt based in Melbourne, VIC, AU Yo-Chi Frozen Yogurt Role Seniority - mid level More about the Venue General Manager role at Yo-Chi Frozen Yogurt Yo-Chi was created to bring together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired. We're a proud family-owned, Australian business who have been growing year on year with even bigger goals ahead! With a strong and expanding footprint, we’re driven to make a genuine difference through the impact we have and the positive energy we bring. That’s how we Share the Chi! In 2012 Yo-Chi opened its doors at Balaclava and set their mark. This was our very first venue which created the magic of what we have built today! Now we are hiring for a Venue General Manager to lead from the front, create exceptional guest experiences, and run the venue smooth as swirl! This opportunity would suit a confident leader who enjoys running shifts independently, elevating a tight knit team and taking ownership of venue’s performance and results. What You’ll Be Doing Lead by example - deliver outstanding guest experiences and set the standard for your team. Coach & inspire - motivate and develop your team to perform at their best. Drive standards - uphold excellence in service, quality, safety, and presentation. Financial accountability - manage labour, COGS, and P&L to deliver strong results. Build culture - recruit, train, and retain top talent, fostering a positive, high-performing team. Community focus - connect with the local area through events and partnerships to grow the Yo-Chi love. Why Yo-Chi? Competitive salary quarterly bonuses - your results and leadership are recognised and rewarded. Give back together - enjoy 2 paid volunteer days each year to make a difference with your peers. Career progression - we’re not just opening venues, we’re developing leaders. Flexible roster - Both day and night shifts. Free Yo-Chi every shift (plus generous discounts) - CHI-LICIOUS! Culture worth sticking around for - Connection at the heart of everything we do. Wellbeing first - access to our Happiness Hub for wellness, learning, and support. Booming brand energy - be part of one of Australia’s fastest-growing hospitality groups. Who we’re looking for: An experienced leader in hospitality or retail, ideally with high-volume or multi-site management experience. Confident in managing financial performance (labour, COGS, budgets, P&L) Energetic, resilient, and motivated to grow with Yo-Chi. Ready to make a real impact? Apply today and take the next step in your leadership journey at Yo-Chi Balaclava! Want to get a feel for what we’re about? Check out our website www.yochi.com.au, follow us on Instagram @iloveyochi, or pop by a venue to feel the CHI! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Yo-Chi Frozen Yogurt team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading by example Coaching and inspiring ✅ Driving standards Key Strengths Leadership Financial management Community engagement ️ Hospitality experience Coaching Event planning A Final Note: This is a role with Yo-Chi Frozen Yogurt not with Hatch.
