Client Liaison Officer/OHS Lead Recovery Options Combination work from office and home Working Hours Monday - Friday 9am - 5pm Office/home based plus site visits to participants when required Company Overview Recovery Options is a boutique registered NDIS provider, set up to bridge the gap between large style corporate organisations and those wanting a more personalised service. With a main focus on providing disability and psychosocial disability services in the Yarra Ranges and surrounds, Recovery Options helps participants, and their families manage the physical, psychological, behavioural and social aspects of disability that can adversely affect clients and their families lives and health care outcomes. Recovery Options works solely to achieve 100% customer satisfaction and services a myriad of disabilities such as physical, neurological, psycho- social, vision impairment, autism, complex high care, behavioural supports and provides 24/7 and end of life care. Company Values At Recovery Options we value Integrity, Care, Positivity, Proficiency, Empowerment, Education, Inclusion, Respect, Trust, Excellence, Fun, Choice and Control. Position Purpose The purpose of the Client Liaison Officer position is to ensure best quality service-delivery, care, and support for complex care clients. Working closely within the client team, you will manage a caseload of participants with a range of different health support needs such as dysphagia, diabetes management, bowel care, and epilepsy support. Your diverse role requires you to collaborate with support workers, allied health and health professionals, support coordinators, participants and their families. The role will provide support to staff work with participants to ensure person-centred, recovery-orientated services to participants to help build capacity, develop community networks, strengthen social connections, and achieve health and wellbeing goals. The Occupational Health and Safety Lead (OHS Lead) which will include the responsibility as the organisations Fire Warden and First Aid Officer. The OHS Lead will work closely with the organisation to ensure the health and safety of all persons, are not compromised whilst in the workplace. The role will work across all areas of Recovery Options and will provide high-quality safety expertise, whilst driving OHS legislative obligations in accordance with current legislation. In consultation with the Managing Director, the OHS Lead is responsible for assisting in the development, implementation and ongoing maintenance of Recovery Options Occupational Health and Safety management processes to ensure the culture of workplace health and safety is of the highest standard. Key accountabilities and responsibilities Client Liaison Engage in intake of new clients Conduct client risk assessments and develop support plans Liaise with scheduling regarding matching support workers to clients Assist in the oversight investigation and the notification of incident reports Undertake client reviews and update company CRM regarding relevant client documentation Guide support workers in the provision of complex medical support when required Provide feedback to management on areas of improvements and recommend implementation of enhanced processes Monitor client satisfaction through follow up on solving client issues and problems Initiate measures to research and resolve client raised issues Collaborate with clients to identify and implement value added services Scheduling Support for Support Worker Shifts if required Reading Case Notes from support workers Creating Service Agreements Assistance with other ad-hoc tasks as required. OH&S Manage the OHS staff incident reporting system and liaise with Managing Director when required Keep up to date with Occupational Health and Safety legislation and standards Develop, implement, and improve OHS management systems. Motivate support staff to ensure OHS initiatives are delivered, and development opportunities are identified. Develop relationships with stakeholders and identify networking opportunities Assist in the oversight and reporting of restrictive practices and represent the company as the backup APO Essential requirements NDIS Worker Screening Check, NDIS Worker Orientation Module, Current Driver's License, Working with Children's (WWC) check Proficient with Microsoft software Qualifications Certificate IV or above in individual support/disability Current first aid certificate Essential skills or experience Sound knowledge of Occupational Health and Safety legislation and standards Proven experience in managing a caseload of clients Experience is risk assessments and identification of hazards Knowledge of NDIS standards and guidelines Good communication skills Efficient organisational skills Experience working with Disability or in Aged Care A vehicle in good condition Proficient admin skills Good problem-solving skills Desirable skills or experience Previous Support Work experience Nursing background Experience with the NDIS Certificate IV in OHS Core capabilities The below core capabilities are requirements for any person working in Client Liaison for the NDIS. Review them carefully. For more information about the capabilities, or to understand to a greater extent the behavioural indicators please visit the NDIS Workforce Capability Framework. Our relationship Uphold participants' rights: Understand and respect the rights of participants. Speak up and support the participants' if their rights are not respected. Communicate effectively: Support participants to express themselves and adjust your communication style to suit their needs and preferences. Build trusted relationships: Develop and maintain professional relationships with the participants' and others present in their lives (friends, family, etc.), based on mutual trust and respect. Work collaboratively: Recognise the roles and expertise of each person in the participant's support team and work with them to provide support. Your Impact Show self-awareness: Think about how your actions impact on the quality of the services we provide, seek feedback, and keep improving your practice. Work within your capabilities: Know your role and responsibilities, and when to seek support from others to develop your capabilities. Look after yourself: Take care of yourself and manage your wellbeing. Check In Review quality of support and service: Work with participants, their families, and their health specialists to make sure services and supports are enabling them to live the life they want and support them to make changes when needed. Support participants to speak up: Build understanding and confidence of participants to exercise their rights and support them to provide feedback and to raise any concerns, complaints or incidents. Pay: $80,000.00 per year Benefits: Professional development assistance Work from home Work Location: Hybrid remote in Yarra Junction VIC 3797
