Be the first point of contact One Full time ongoing and 2 casual opportunities Work across all The Gordon campuses Looking for a role where you can make a real difference from the very first “hello”? At The Gordon , our Customer Liaison Officer is the friendly face and supportive voice welcoming our internal and external customers. You’ll help students, staff and visitors navigate their journey with us whether in person, email, web chat or over the phone, you’ll demonstrate exceptional communication, problem solving and customer service skills. This role is required to work across all campuses Geelong City, East Geelong and Werribee. Some key responsibilities for this role include, but are not limited to: Acting as the first point of contact across all customer channels including front counter, call centre, in person enquiries, email and web chat (Genesys) and redirecting enquiries and connecting customers with the right team. Supporting students throughout their journey by assisting with fees and payments (including setting up payment plans), providing application and enrolment help and issuing student ID cards. Check out the Position Description to find out more! About You: A naturally positive, can do attitude to lift the people around you Excellent communication skills and a genuine passion for helping others Proactive mindset; you spot what needs to be done and make it happen Confident working independently and keeping things running smoothly Tech savvy with the ability to pick up new systems quickly Experience in a school environment or back end enrolments is a bonus and will help you hit the ground running A current driver’s licence, reliable transportation, and availability across all campuses are essential If this sounds like an opportunity for you, please apply! Please note, candidate reviews and interviews may be conducted prior to the closing date, so get your application in now so you don’t miss this great role. What’s next? Applications close Friday 20 March 2026 @ 11:30pm Salary Range: PACCT Level 4 - $68,392 - $74,345 p.a Superannuation 1 Full time ongoing Casual opportunities $43 per hour We are committed to a diverse, inclusive, and safe workplace where everyone can thrive. We value equal opportunity, accessibility, and authenticity, and we welcome applicants from all backgrounds and experiences. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role. If you need reasonable adjustments or support during the recruitment process, please get in touch with our Careers and Talent team via gordontafe.edu.au or 61 3 5225 0870. The Gordon As one of Victoria's largest regional TAFEs, The Gordon is a dynamic and inclusive organisation that values collaboration, diversity, and the power of education. By joining us, you’ll become part of a thriving community committed to empowering students and shaping the future of education. We are the Gordon | We bring our best | We create the future | We are student minded As a values-driven organisation, The Gordon encourages employee celebration with a dynamic Values Recognition initiative. This program empowers team members to highlight each other's outstanding contributions, offering timely and impactful feedback that resonates throughout the year. All positions require a current Victorian Employee Working with Children Check and along with background checks. You must hold permanent residency status in Australia or have a valid Work Visa to apply for this position. The Gordon is dedicated to the safety and welfare of all children and young people and prides itself on being a Child Safe organisation and aligns with the Victorian Government’s Child Safe Standards. Position Description Opens in new window
