About Us The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role matters The Salvation Army is one of Australia’s largest providers of homelessness services. We believe every person deserves dignity, respect, and a safe, secure place to call home. Our teams support adults and families through accommodation, case management, assertive outreach, financial assistance, community connection and referral pathways. About The Role As the Open House Team Leader, you’ll lead and support a dedicated Case Management team delivering high-quality, person-centred services to people experiencing homelessness. You’ll provide day-to-day supervision, guidance and professional development, while also contributing to intake, assessment, case management and assertive outreach. This is a permanent full-time role based in Darwin, reporting to the Open House Program Manager. Salary and conditions are in accordance with the SCHADS Award Level 6. How You Will Make An Impact Build a positive, collaborative team culture that supports wellbeing and high-quality service deliveryProvide clear guidance, supervision and role clarity to staffDevelop and implement professional development plans to strengthen capabilityUndertake client assessments to build a shared understanding of needs, strengths and goalsEnsure services are delivered in line with legislation, regulations and TSA policiesWork with the Red Shield Hostel Manager to ensure service delivery aligns with budget requirementsMaintain strong relationships with internal and external stakeholdersSupport recruitment, onboarding and induction for program staff What You Will Bring Degree-level qualification in social services, community development or a related field, and/or extensive experience in a similar roleDemonstrated experience engaging people experiencing homelessness, including those with co-occurring AOD or mental health challengesStrong organisational and time-management skillsWillingness to participate in an on-call rosterExperience supervising staff and managing budgetsA commitment to trauma-informed, person-centred practiceFirst Aid (or willingness to obtain)NT Driver’s licence What We Offer The Salvos offer a meaningful and balanced benefits package, including: Salary packaging up to $15,900 tax-free $2,650 meal & entertainment benefitGenerous paid parental leave (12 weeks primary carers)Purchased Leave Scheme (up to 8 weeks)5 days paid leave annually to experience other TSA programsFlexible working arrangementsAccess to EAP and wellbeing initiativesOngoing training and development to support your growthPurpose-driven work that creates lasting social impact How To Apply If you’re passionate about leading a team that makes a real difference, we would love to hear from you. Please submit your resume and a cover letter outlining your alignment with the role. Applications will close once a suitable candidate is appointed. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.
