Vinnies Housing Plus provides a variety of medium-term housing options in the greater Perth and Mandurah area for families and young people who face barriers accessing housing and are willing to engage and have the capacity to meet tenancy responsibilities. Our flexible tenancy management model is person centred, strength based and offers the capacity to manage tenancies on a case by case basis. This enables Vinnies Housing Plus to offer a safe, secure and supportive environment that enables tenants to engage with their external support workers and plan for their long-term housing goals. For more information about Vinnies and all our services, please visit the Vinnies WA website here. About the Role: The Housing Officer supports safe, secure, and sustainable housing across The Village and other SVdPWA properties. The role manages tenancies, coordinates property maintenance, and engages with tenants and partners to promote long‑term housing stability. Using a trauma‑informed, person‑centred approach, the Housing Officer helps tenants sustain their tenancies by addressing housing issues, providing information, and linking them with appropriate services. The position also safeguards the Society’s housing portfolio and ensures compliance with legislation, including the Residential Tenancies Act. Permanent Full-time position - (38hrs/week) Location will be the Vincentian Village (Woodbridge) This is a dynamic role with no two days the same. Your key responsibilities will include: Ensures that all properties are maintained in a cost-effective, safe and habitable condition to support excellence in service delivery for tenants as per budget requirements Coordinates maintenance requests and supports the implementation of scheduled and long-term maintenance programs to provide a safe and compliant environment Completes comprehensive entry and exit Property Condition Reports and ensures on- charging of damage costs to tenants as required Contributes to Mental Health Housing compliance processes as required Contributes to ensuring the financial viability of the Community Housing program by; timely on charging of relevant costs to tenants; conducting regular reviews of property outgoings; and undertaking continuing eligibility and rent reviews biannually for each tenancy and action outcomes in a timely manner Contributes to the selection, allocation, establishment, maintaining and ending of tenancies in accordance with organisational mission, policy and procedures and funding body program specifications, and in consultation with the Housing Plus Manager. Effectively uses tenant, property and maintenance databases to achieve efficient data management practices and accurate reporting Key to the success of this position is that tenants are provided with a quality customer experience, delivered in a professional manner that meets their expectations. About You: To succeed in this role and with Vinnies WA, you must be driven by service excellence and a sense of working for the greater good. You take a ‘hands-on’ approach to your work, with a strong focus on customer service. Our expectations are that you have: Relevant qualification or equivalent experience working within the community housing sector and/or tenancy management services An understanding of social and community housing principles and experience dealing with complex and challenging property management issues and complex and challenging tenancy issues Enact values consistent with low barrier and trauma informed care approaches, with the capacity to translate this into work practices on a day to day basis. An understanding of the Housing First principles of the Supportive Landlord Model and Framework. Demonstrate the ability to work and liaise with specialised support services and organise/participate in multi-agency case management meetings Experience and proficiency in Chintaro, Zavanti or other property management databases (desired); Demonstrate knowledge and capacity to implement the Residential Tenancy Act 1987 and other relevant legislative requirements, sector guidelines and policies; Strong written and verbal communication and data management skills; Experience working with people with complex needs including mental health, disability, homelessness, substance use and/or financial disadvantage – particularly within a community or residential sector setting is desirable. Working for Vinnies WA At Vinnies WA, you’ll be part of an organisation where people matter - both the community we support and the teams that make it all possible. Our values are at the heart of our Society, anyone who comes into contact with us is better for it, our employees are supported to grow and nurture their capacity for leadership and resilience and hold mission at our core. This is an opportunity to be part of an organisation that makes a positive difference to the lives of thousands of vulnerable West Australians, through a range of person-centred services and programs, made possible by the revenue raised through our Vinnies shops, generous donations, fundraising events and grants, and over 3,500 dedicated employees, volunteers and members. More than this, as a not for profit, Vinnies WA are able to offer our employees: Generous tax-reducing salary packaging benefits (F/T & P/T employees only) Leave Loading Birthday leave benefit (F/T & P/T employees only) 15% team member discount card to use in our retail shops Screening & Application Process At Vinnies WA, we are committed to providing a safe and engaging environment for children and vulnerable people to ensure that their rights, needs and interests are met and that they are protected from harm and abuse. As such, we ensure that our preferred candidates are appropriately screened prior to any offer of employment, to make sure that the right people are in the right roles. Screening will consist of Police Criminal History Check, Legal right to work in Australia and Working with Children Check (if required). If you are passionate about our “good works” and are excited for the opportunity to represent Vinnies WA, we would love to receive your application through SEEK (hit “apply now”). Please provide: 1. Current resume with details of 2 professional referees; and 2. Cover letter (limited to 2 pages) addressed to Melody Bulobin, outlining: your suitability for the role; and your motivation for applying We are committed to creating a workforce that is as diverse as our Society. As an Equal Opportunity Employer, we encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, orientations and backgrounds. Applications will be reviewed as received. No recruitment agencies please.
